Vans Family Reviews

I was a loyal customer for over 15 years. I had a ton of points to redeem online. So I redeemed 4,000 points to get two vans duffle bags. I only received one (eventually) and they just kept my other 2,000 points and told me there was nothing they could do. They were also rude when I messaged them about the problem. I was extremely shocked and disappointed with my whole experience. I will never shop here again and will encourage my friends and family to do the same. What a waste of time and money.

I am unable to log in. VansFamily will not allow me to get past the email screen. After inputting my email VansFamily removes the next button. After inputting it a second time VansFamily 's screen is shifted all the way up displaying the email near the time display on my screen. I have deleted and downloaded VansFamily again, reset my phone, and switched to a data connection yet VansFamily still does the same thing. So it seems to be a bug problem. After looking at some reviews it seems that others are having the same problem. I also saw there was bug fixes for that specific situation and since then no one had wrote a review about that specific problem; perhaps it suddenly arose again. Also, I would like to note I have one of the latest Iphones (12).

VansFamily is pretty good and I enjoy it a lot but I stopped using it for awhile and I just installed it back but when I try to put in my information it keeps saying my ID or password is incorrect even though it’s not and I can’t make a new account because it says my phone number or email is taken I could use an alternate email but it won’t let me use my phot number because it’s already on my account that I can’t get into and I feel like it’s a waste of time using someone else’s phone number because what I do on VansFamily is my business and no one else’s, this is extremely frustrating

I love the company and the concept of VansFamily . However, throughout using VansFamily I would watch videos or participate in different things to earn points and it showed where I watched it or whatever. But it wouldn’t give my any points. I thought maybe it was my phone so I tried deleting it and re-downloading it. Nothing changed. I tried using a different email to start all over. It wouldn’t give me any points at all then. I think it had to be a glitch in VansFamily . I would’ve loved saving my points up to use them for something really cool. But it disappointed me a lot with this incident.

so i’ve had VansFamily for a while now and everything was fine, and one day it just randomly logged me out. I’ve tried to get back into my account but it claims password and email is incorrect, but i do get emails from vans family. When i try to send the password reset email it never comes in. Today i spent some times reading reviews, and didn’t find one with this experience. It’s just strange to me. As an individual who only wears vans it’s quite annoying because i want to redeem my points, but i cannot because i can’t log in! so hopefully it improves !!

I like the idea of it and I like how I can get stuff that nobody else can get lol

But see, the points never really update and I did all of them, and I don’t live in an apartment or suite, I live in an actual house so I have no clue what to put in the apt/suite/unit thing. And it won’t let me leave it blank.

Also I feel like nobody really wins stuff and everyone kinda forgot about VansFamily. I downloaded this so I can look at Vans products but like ig this is okay

VansFamily doesn’t really give the user much benefit. Redeeming points is through a physical store most the time, and the three times I’ve gone in they haven’t had the item I’ve wanted. Points accumulate because you can’t use them. Not even for a 10% off your purchase or something like that. I’d love to get discounts or have a wider range of rewards that can actually be redeemed!! So it’s great for Vans to market to you, but doesn’t really benefit me much. I wish they had a great loyalty program than they do.

Hi, I’m writing to suggest better rewards for your loyal and maybe older customers like myself , i grew up on a skateboard and have always worn Vans apparel and shoes. My suggestion would be, make rewards directly accessible to customers who have a certain amount of points by this y mean better merchandise than stickers or a coloring book, i suggest shoes , or at least a t-shirt. I understand that your brand has to focus marketing on young people, but don’t forget about us older loyal customers, after all your slogan is “ of the wall since 1966”.

So i got VansFamily, it was 3.7 stars and I was like cool! But I got it and it is a fine app, good graphics and good system kind of like the windows points thing system! So I was like let’s get some stickers or vans! And there is all of that the only thing is, when I try and refer a friend it doesn’t have a link so it makes it a bit acaward and I don’t get my 5x points for these stickers I want! Idk if VansFamily is discontinued or if it’s just broken but if you try and msg someone or just copy the text it doesn’t send a link. But besides that good app but needs a little improving. Also they should have something to tell about VansFamily if they are still funding it becuase I’m pretty sure the last time I went to vans, like 2 months ago, they didn’t have this or just didn’t tell anyone about it, ik nothing gonna change and I don’t want it to be like a GameStop where they flutter you with random crap you don’t want, but it’s just a thought.

VansFamily is great, but to redeem most of your rewards you have to go to the stores most of the time. I don’t have time to go to the stores often so this is why I use VansFamily . Also, I have gone to the stores and they are out of the rewards I need or want. There should be an option to just ship all rewards to your home. Finally, I have reached out to the vans family phone number or email and I have not received a response. Those are the areas of improvement for me. There’s my two cents!!

I just recently downloaded VansFamily but I really love it. The t shirt giveaway thing ends on my birthday and I’ve entered bc a couple times so I hope I get them haha! But I do have one suggestion. I think there should be like a daily reward kinda thing, like every time you open VansFamily you get 5 points or something. Or it could like build up like you open VansFamily one day and get a point then you open it again the next day and you get 2 points and so on and when you reach 5 points it just continues going as 5 points until you miss a day opening VansFamily then you start back at 1 point. Just an idea for a way to get a little extra points! But overall pretty decent app.

I will say, I’ve been a part for the Vans Family for a short time, but I’ve been a Vans fan for years! I love their shoes so much I think that I have more Vans then any other shoe. I also love their clothes but sometimes I find that the size I need is unavailable. I definitely love the Vans brand and the Vans Family app has been great so far. Can’t wait to do more and get more out of it.

Right off the bat you get a load of points by basically doing nothing. But after that, you say what the heck how do I earn more points? Well this is when you have to spend actual money to get the big rewards. It’s honestly so worth it in my eyes but if you don’t want to or can’t spend money on Vans, that’s alright because you still get free stuff anyways. I 100% recommended VansFamily.

I absolutely love Vans and love being apart of Van’s Family❤️I grew up wearing Vans for 51 years. My siblings have worn them since before you had a store and you were selling out of your garage. We were talking about Vans with my 91 year old dad who told us that at dinner last night.

I could never find a vans store with any of the vans family rewards in stock. And I happened to be there the day they came out with the blanket but didn’t have enough points. My man Kobe was super cool and was joking with me the whole time and held the blanket for me. They held it for me for a week. When I came to grab the blanket I showed up at exactly 7:00 pm when they close and the lady was nice enough to let me cash in my points and get my blanket.

VansFamily was cool at first, but then I got logged out and it was a huge pain to try and change the email bc I forgot the original one. Then I ordered some shoes online and tried to get the points for that and it didn’t work. I tried calling costumer service, and I understand I was going to have to wait, but I’ve tried calling multiple times and still can’t get through. The only actually working good thing is probably just the fact we get discounts sometimes.

I visited two locations to redeem my points and both locations (VIctoria Gardens/Chino Hills in Southern California) both we’re out of everything I wanted to redeem... employees shared to come back once they restocked... because of waiting for stores to replenish I just noticed that my account lost 950 points... had your stores had items to redeem, I would have never lost my points. If there is someone that can support to reinstate, it would be much appreciated.

Big waste of time! Would not credit me for a December Vans Custom purchase received 2nd week in January. 5 Vans service representatives responded avoiding to credit, just to in the end stating that my order has yet to process and ship and that’s why we’re not credited. Received order almost 3 weeks ago so they don’t mind lying. Shame for 1500 points to waste a good customer and great fans time and ... Daughter is disappointed. Don’t trust the customer representatives as they do nothing to actually help you!

I like VansFamily a lot, I go on it occasionally to acquire free points. However, one specific question “how big are those feet” is not answerable for me no matter what answer I put. Every time I put in my shoe size and my shoe gender in it says “please complete the challenge by specifying all the requested attributes”, WHICH IVE DONE. BC i can’t answer it I’ve seen the same unanswerable question on my “earn points” feed now for many months and it will not go away. I’m just hoping maybe a developer will see this and possibly find a fix for it. I feel like I can’t be the only one experiencing this.

I entered one of the “submit your story” things and today I just got a pair of shoes in the mail. I was so confused because my mom asked what I ordered and I was like I didn’t order anything and I saw it was from vans so I was confused. I opened it and there was a message inside saying “we love surprises” and a whole note and I also got a sticker. The shoes were low vans and they’re like a grey blue color it’s so cute. This is my first time winning anything so I’m so excited! I can’t believe I actually got a free pair of shoes😳 I’m also going on vacation to California and I’m leaving today so these really came at the perfect time! Love the shoes! Thanks Vans!😆

I’m a huge fan of Vans but VansFamily is not all that great. When I make a purchase at a store the points never apply, it’s happened at least 3 times and it’s not worth wasting my time to do it manually since the prizes they offer if you redeem points are pretty sad. Offer better stuff such as discounts on shoes or maybe free shoes or merchandise once you collect so many points, also being able to shop in VansFamily would be a great feature.

VansFamily lacks features. There are no exclusives for
Memebers. The points from purchased don’t transfer to the family program and customer service just doesn’t respond. The only way to earn points is to watch crappy videos with the worlds most obscure Indi bands no one wants to hear. And crappy skate videos that are all in the style of burns film footage and chip cuts. Vans needs an update and VansFamily isn’t helping.

I love Vans! I wear them almost everyday; although, I wish VansFamily had an update where you could shop and track your orders. I downloaded VansFamily as a quick and accessible way to track my purchases and add items to my favorites for future purchase, but I was disappointed to find out that this was not the intense use for VansFamily , an update with those added features or maybe a new app would be great!

I saw on tik tok that if i won 2000 points on VansFamily i could win a duffle bag. I downloaded VansFamily and i did the whole what’s your shoes size, what do you like to do. i earned like 450 points and saw them in the earned category , so i know i earned them but when i went on the home screen at the top it shows how many points you have and it said 0 but i knew i earned points. So why didn’t my points add up?? can anyone tell me what to do

I really like VansFamily, responsive and put together. I especially enjoy the idea of providing individuals with incentives for creativity. (Submitting photos for earning additional points)
However I am disappointed that there’s no option for shopping or tracking orders. It would be incredible to put a pair of pants, some Sk8 Hi’s into an online shopping cart and be able to purchase with my thumbprint. That would change the game.

I got VansFamily because I thought I could look at vans and make customs because the website wasn't working for me and although VansFamily is a great way to earn points I just wish I could also shop while on VansFamily

I’m super stoked about VansFamily, it gives you an incentive for purchasing Vans products! (10 points per $1) Rewards are 100x easier to obtain v.s say, Zumiez Stash which is almost impossible to save up enough points to redeem something worth all your points. Keep in mind that some rewards have to be redeemed physically in a Vans store. I highly recommend VansFamily, and of course Vans merchandise!

I love VansFamily and have been using it for a few days now but there are some problems. First I can’t put in my shoe size for one of the things to get points and it’s hard to share the link for your account. Also I don’t have a vans store even close to me (2 hours away) so I can never get my rewards. :(

VansFamily is great and I was so excited to see what things I could possibly get however my points won’t load quickly at all so I don’t really know how many points I have until like an hour later. Another issue I keep having is when I try to refer a friend it will not work. This is a good app but I wish it would be just a little better.

This is a great app it functions great and it works really well. There is a little problem with the thing u have to send to a friend, it won’t work and won’t send the link it needs little improvement but after all it is an cool app whether your getting shoes or stickers etc.

I like that app but I wish you could do what you can do online far as in creating custom bans or even ordering a pair of vans. When I first got VansFamily that’s what I thought you could do but it’s really only for keeping up with your points and using your points.

Please add that to VansFamily . VansFamily should correlate to the online website.

So I love VansFamily but I jut earned all the points I can get I guess and there is no more I can do so I only have 800 which I mean is a lot but still I want more. Also I really don’t have time to go to the store and get the stickers so I really want to order it and have it come to my house in the mail because I can’t go to vans a lot

I think it’s awesome and fun way to earn points cause they have cool, little surveys that are super short and you earn points from just giving your opinion. Also, every purchase adds to your points and you can do all that straight from VansFamily so what more could you want

Vans has an app where you can redeem points and gain points, yet you don’t have a place to shop for shoes in the vans app. You should totally make an update so the people who use VansFamily also have the option to shop for vans shoes :)

Honestly horrible prizes to claim. The only thing there is are stickers!!! Add more options!!

I’ve been part of the Family for a while now. Used it to my advantage to land my family a pair of the Foo Fighter 25th Anniversary shoes. Doorbell rang this morning and my wife asked if I had ordered anything from Vans.... I hadn’t. Opened it up and I had a free pair of shoes, my size, with a note saying thanks for being a part of the Family! So stoked!!!

have to i learn to apply