Contact Routely V1 Support

by 123453556712333

I have to start with saying that I think most insurance companies will be moving in this direction. My biggest frustration is that it does not do a good job telling if I am a passenger or not. I constantly have to go into the app and make changes. It would be great if you could log in as a driver before a drive. Make it so you have to log a certain number of drives a month. The other really big one for me is that speeding. Not that I do speed, but there are a couple places on my drive that says the speed limit is 45, when I am still on the freeway and the speed limit is 60. The other is on the drive to my kids school that is 55 most of the way. Some place in the middle of that it says the speed limit drops to 35 and it does not. I’ll own it if I really am speeding, but it bugs me to do much that I’m getting dinged for something that isn’t true. I wish they had a place on their app to report issues like this. You know click on your event and report an issue. I would change it to a 4 star if that could happen.

Update! Down to one star. So the off ramp counts as a 35 mph zone!!! Are we supposed to slow down while still on the freeway? That seems more dangerous than following the rules of the road. Isn't the point of an off ramp to gradually slow down.
This needs to be fixed.

by Matt The Rock 123

So I’m a good driver. I don’t go over the posted speed limit and in fact I go 5 mph under the posted speed limit just so I have a safety gap. But most recent I went on the app and I have a Streak of 96. Great but then I click on my recent trip and then the app says I was speeding on the entire ride. Yet thankfully it didn’t clear out my streak bc this is a glitch in the app. Please fix this issue.

Edit: so apparently the app has no clue of what the real posted speed limits are on my roads bc it’s telling me that the speed limits is 25 when the real posted speed limit is 45. I was traveling at a speed of 41. That was just one road speed issue and it’s got the speed limits wrong for other roads but I just wanted to point this out.

by Flamingo_Girl74

1. This app doesn’t take into consideration that someone else in the car could be using your phone while you’re driving.
2. If you work a 9-5 job, you’re screwed from the get go. It scores you on the time of day you drive, so if you have to go to work at a normal time (rush hour) your score gets lowered.
3. If someone pulls out in front of you or suddenly slams their brakes and you stop to avoid hitting them, in either scenario, you’ll be considered to be driving distracted. So, I guess they want you to hit the other car??? If I’m not paying attention then I would probably hit the other car, however, because I DO pay attention I stop. Score drop!