Contact myLIBRO Support
Company Name: Gopinath Jagamohan
About: myLIBRO allows patrons and students to use voice & chat conversation to connect
with libraries through Amazon’s Alexa and a mobile app. With myLIBRO, patrons
can search the catalog, place holds, reserve & renew, check fines, download &
play audiobooks on Overdrive.
myLIBRO Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with myLIBRO. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact myLIBRO. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Gopinath Jagamohan
Read 3 Customer Service Reviews 😭😔💔
This app is absolute garbage and should be removed from the app store
by Arimendelow
I have no idea how this app passed review. It’s literal trash and can’t do anything it purports to do. It’s poorly designed and poorly executed. Stay away, if you can. If you’re a fellow Seattle resident and want to try using this to reserve books for pick up...I feel for you. We’ll get through this together. I really cannot understand why SPL is using this piece of literal trash.
Update, as the developer asked me to share specific issues:
There is no way to see what books I have on hold. Even if I navigate to that book, I can’t see that I have it on hold unless I try to hold it again. The UI is garbage, and UI elements are always falling over each other. Searching doesn’t really work. Overall, just useless ugly crap. Please redesign the entire app and codebase from the ground up.
Update Broke It
by ACL-2002
The latest update to this app is a major step backwards. It isn’t working correctly currently, as holds which are ready for pickup on one screen don’t show up on the pick up screen.
But that isn’t the worst issue. The worst issue is that if you have multiple people you are trying to place and pick up holds for, say like with my three children and my wife and I, the number of steps you need to go through to see the holds that are ready and then schedule the pick up is doubled with this app. I am so thankful our library is switching to in person pick up very soon and I won’t have to continue using this terrible app.
App Update 2021
by PhxClark1
Formerly, I would have given the app 5 stars for ease of use and convenience.
Since the update 2 weeks ago, I’m no longer able to message my library ”I’m on my way” nor when I arrive am I able to message “I’ve arrived and I’m in spot #_” . I am now reduced to phoning the library and telling them that I have an appointment, my name is_ and I’m in spot #_. Where’s the convenience in that? I may as well go into the library.
You need to fix this in the app, please.
Have a Problem with myLIBRO? Report Issue
Why should I report an Issue with myLIBRO?
- Pulling issues faced by users like you is a good way to draw attention of myLIBRO to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a myLIBRO customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using myLIBRO.
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