ArchViewer app not working? crashes or has problems?

ArchViewer Status

Last Updated on 2018-06-08 by raumgleiter GmbH

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Common ArchViewer Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ArchViewer app on iOS and Android devices. Solve all ArchViewer app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ArchViewer iPhone Issues and Solutions

ArchViewer iOS app crashes, not working, errors
ArchViewer iOS app network issues
ArchViewer on iOS has black/white screen

ArchViewer Android App Issues and Solutions

ArchViewer has errors/crashing/not working
ArchViewer server network connectivity issues
ArchViewer has black screen

ArchViewer iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ArchViewer app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ArchViewer app crashes or not working on Iphone (iOS):

Close and restart the ArchViewer app on iPhone
Update ArchViewer app to the Latest Version for iOS
Uninstall and reinstall ArchViewer iPhone app
Update your iPhone to the latest iOS version

Fix ArchViewer on iPhone unable to connect to server/internet connection issues::

To resolve ArchViewer network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ArchViewer black/white screen (blank screen) on iPhone:

Follow the ArchViewer iOS app troubleshooting guide Here →

ArchViewer Android App Issues and Solutions

Fix ArchViewer not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ArchViewer app issues:

Force Stop the ArchViewer App
1. On android, goto "Settings" » click ArchViewer app. » click "Force Stop".

Update ArchViewer to the latest version on PlayStore

Clear ArchViewer App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ArchViewer app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ArchViewer.

Fix ArchViewer unable to contact server/ ArchViewer internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ArchViewer » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ArchViewer » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ArchViewer on android.

Solve ArchViewer black/white screens issue on Android:

Follow the ArchViewer android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at raumgleiter GmbH, developers of ArchViewer.

About this app

Je nach Gerät kann der Benutzer Architekturmodelle in Augmented Reality, in Virtual Reality oder gemütlich auf dem Bildschirm betrachten und mit ihnen interagieren. Der this app erlaubt es Architektur mit den verschiedensten Mitteln zu erleben und zu beurteilen. Laden Sie das Projekt mit dem Projektnamen oder dem QR-Code, welchen Sie von ihrem Makler erhalten haben oder testen Sie die Möglichkeiten des ArchViewers im Demo Projekt.