Contact EVgo Support

by MonkWise

Waisted 4 hours walking around and having a really, really, really long lunch.
A flaw in the app will shut off your charge if screen is bumped when you put phone away. I checked later to see how charge was coming. Called there support line to which I was told everything was fine. -I explained I could no longer see the screen that says it’s charging and asked how to get back to it.
If you can turn off charge from app and not just “at the pump” you should be able to verify it’s charging, turn it BACK ON if accidentally disconnected, heck even set limits. Say, “fill er up” or “put $10 on 5” whatever. Seriously lame. Now I have to go back tonight and sit in parking lot for 3 hours, as everything will be closed. Really disappointed, what an oversight not being able to start/confirm charge when you can apparently stop one in progress by putting phone in pocket.

by Addy89

I recently download the app but this app doesn't work for me. I accidentally tap at the charge bottom when I wasn't at the station. The app started to charge me the money for it when my car was not even plugin. I had to call the representative to stop the charging session, then she told me I got charge $1.50 for starting the session. The representative doesn't even helpful and can't even answer my question when I ask them how to stop the charging session on the app when I accidentally tap it. Too bad I have to delete this app and close my Evgo account. Bad experience with Evgo. Compare the customer service between Evgo to ChargePoint. ChargePoint has a better customer service and better app to handle the customer needs. I'm able to stop the charging session on the app with ChargePoint and don't have to deal with the hassle on the phone. Goodbye Evgo.

by Yet Another Musician

People who use EV’s on a regular basis trust that the chargers they use will be available when they need them. Just like anyone who drives a gas vehicle can trust that the gas pumps will work, without having to think about it.

EVgo’s app cannot be trusted to give you accurate information about the status of their chargers. On several occasions I have seen two “green” indicators on the app, meaning the charger is available and functional, only to discover that the charger is down once I’m on site. I wonder if EVgo understands how disruptive this is to their paying customers.

This also underscores the problem of chargers (at least in my area) going down with upsetting regularity. EVgo will tell you if you call that chargers don’t stay down for more than a week or two. Nope. I’ve seen chargers go down for months at a time, stay on for a few days, then go down again.

Something is seriously wrong with the way EVgo operates and maintains their equipment and their network. Hopefully other EV companies will come into the area and give us some meaningful alternatives so I don’t have to keep playing roulette with EVgo.