Contact Cleo Support
Company Name: Cleo Labs, Inc.
About: Cleo is a family benefit offered to prospective and current parents for free
through their employer. Cleo gives working parents personalized guidance from
family planning and pregnancy to parenting children up to age 12.
Cleo Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Cleo Labs, Inc.
Verified email
Contact e-Mail: [email protected]
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Cleo Website
Privacy Policy: https://hicleo.com/privacy/
Developer: Cleo Labs, Inc
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3 Most reported problems 😔💔
So invasive I can’t use it
by DeadlyEmbrace
When you try to register, you are immediately asked for your child’s birth history including whether they were adopted, carried by surrogate, identify as a different gender than their birth, if they were breastfed or not, etc. If I just want to get help with finding a preschool or transportation for my child, why is any of this information relevant?? I should be able to get the help I need without giving up my child’s entire birth story, when it’s not relevant at all to what I need.
Please make these types of fields optional and only request the information you need for the services someone is trying to use. I can’t use this app in good faith until that enormous privacy concern is addressed.
Requests too much private data
by LunkwillUK
This is the first time I ever write a review, but never I’ve seen before an app so aggressive on how it asks for private information. It asks so many personal questions, which are completely irrelevant for my use cases (what do you care how my child was fed after birth if all I want is a babysitter ?). I understand the developers want to personalise the experience, but giving you a ton of personal data up front with no explanation whatsoever how it’s going to be used is not the way to do it. How do I know you are not selling all my data away anyway ?
Invasive
by FrequentTraveler12
I was really interested in using Cleo’s services, but being forced to indicate whether or not my child was breastfed or who gave birth to them during the onboarding is incredibly invasive and irrelevant to many of the services offered. If this information becomes relevant later, like when a parent indicates they need help with newborn feedings, it would be appropriate to ask for it, but certainly not as a requirement to start using the app. Parents need support, but that should require giving up privacy.
Have a Problem with Cleo for Families? Report Issue
Why should I report an Issue with Cleo for Families?
- Pulling issues faced by users like you is a good way to draw attention of Cleo for Families to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Cleo for Families customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Cleo for Families.
