Contact Medela Family Support

by Awellsie

I loved the old medela app, the new update was a poor decision on medela’s part. This app is not user friendly - it’s impossible to log a pump session afterwards or to log a session trying to use “both” sides at the same time when using a pump that is not one of the smart pumps from medela! I literally now have to click in to every minute and second field and divide out (if I do 30 mins, I have to say I did 15 on left, 15 on right - if I put 30 on each side it says my total pump time is 60 minutes)! I also hate the new list view of what you’ve pumped or nursed for the day and the graphs (by showing the time and ounces in one graph it greatly skews the graph showing ounces - which let’s face it that’s what we’re all looking at not how many minutes)! Having to slide a scale to log ounces now is also annoying, but not more annoying to trying to have to touch in just the right spot to get the field editable on time. Also when trying to log a session in the past you have to search high and low allll over the app to try and make that happen. All in all I give the new app 1 star, the old app I would give 4.5 stars - very disappointed but feel stuck and can’t switch apps now because I’ve been logging in here for 17 weeks now. Medela developers if your listening, please fix all these bugs!! Thank you!!

by Clmaraha

After the recent update to Medela Family, the app has been nearly impossible to use. Real time tracking is somewhat okay, but as a mom, who has time to track everything in real-time? I usually track past sessions when I get time, and on this version, it’s nearly impossible. It is so difficult to log the specific time of the feeding and/or sleeping sessions. You have to click on each field for hour, minutes, and seconds to fill them in and most of the time it doesn’t recognize my touch or puts the cursor in the completely wrong area. For sleeping sessions, I don’t see any way to log the duration for a past session. This version is much less user friendly than the old version and so cumbersome and confusing to use! The chat function of the app is also completely unhelpful. It doesn’t understand any question I ask and instead of giving me answers, just sends a random article or says it doesn’t understand.
The stats page is also very difficult to read. It was much better before in the old version with the charts and summary page they gave.
Overall VERY frustrated and disappointed with the update. Probably won’t use the app anymore since it’s such a hassle!

by LauraNRH

I used this app with my 1st for 15 months and it was amazing!!! Never did I have to question my logs or search for which side to feed on next. Now, with my 2nd and using for almost 7 months, after the updates, my times record incorrectly - usually adds 5-10 minutes if I go out of the app and come back in.. even though 5-10 minutes have not gone by, a lot of times I know I’ve hit pause/save just to come back in later and time is still going/not paused/not saved. Sometimes I’ll come back in knowing it has been at least an hour and the timer is still going but only shows 15 minutes. I’ve mainly started to just use it to know which side to feed on because I know my logs are 9 times out of 10 incorrect. I’ve actually started searching for a new app. Oh, and not to mention I can BARELY READ THE “L” or “R” on the home screen. I ALWAYS have to go in my “stats” to be sure I am feeding on the correct side. This app is NOT user friendly. I wish 10,000 times they would just do away with it and bring back the old version!!!!! Don’t use this app.. save your frustration and find something else😁