Contact Caliber Home Loans Support

This is the worst, most useless app. I've EVER used. Or I should say, TRIED to use! It's no wonder you have so few users and such terrible reviews. If I could, I rate this ZERO stars; however, that's not a choice. It would take such a long time to even attempt to explain how many hoops I had to jump through in order to even attempt to set up an online account. I just wanted to pay my darn mortgage, and this app. made it literally impossible, and I am not exaggerating! I couldn't even get an email back from Caliber when requesting my password, even though I requested it 5 different times! There's so much more that went wrong with this app., but it would take me way too long to go through it all. As a matter of fact, somehow I expect that I'll try to submit this review and the app. will have yet another issue and I'll have written this all for nothing. What a joke! Why bother even having an app.?!?

I just downloaded this app and it doesn’t work. I am immediately logged out with the message: “Session Expired.” Once I do get into the site, my loan info is not listed, but my profile and messages come up, but then immediately another message pops up that says: “An unauthorized request was made to the server. Try logging out and logging back in again.” I have tried this several times and the app still kicks me out without allowing me to do anything. I would love to be able to utilize this app when making monthly payments, checking loan balance, etc. I also searched for a way to contact Caliber support for this app issue as the website works fine. Couldn’t find an easy way to get assistance. Not impressed.

Last month, after several attempts throughout a week of trial and error I just logged on one day and was magically able to pay my bill. Any other time it would only show my already closed our loan and not the mortgage I was trying to mate a payment on. Since the update a week ago, I have had the same issue and have been unable to pay my loan. The information won’t pop up on the app or on the online site. Very frustrating as it should be fairly simple and easy to pay on your mortgage but it almost seems as if you’re trying to make people late on payments by virtually making or IMPOSSIBLE to pay online in any fashion......