Carson Living Reviews

Carson Living Reviews

Published by on 2024-11-11

🏷️ About: Carson integrates with the leading property hardware and software to provide remote access for staff, residents, couriers and visitors and enables instant communication between staff and residents of unstaffed multi-family apartment buildings and HOA communities. Through Carson your property manager can send you instant updates about your home such as a temporary water shut down or an elevator repair.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
52.5%

🙄💅🫥 Neutral
30.7%

😎👌🔥 Positive experience
16.9%

~ from Justuseapp.com NLP analysis of 192 combined software reviews.



Summary of Customer Reviews (Takeaways): 💎

- Easy to track and manage package delivery

- User friendly interface

- Quick and easy install

- Notifications for packages

- Makes life easier

- Many features

- Best customer service ever



Read 20 Customer Service Reviews 👿🤬😡😠💢😤

2.1 out of 5

Tenants hate it, landlords love it

2022-05-21

It just doesn’t work. It’s just an excuse for building management to lay off good doormen and building staff who actually get the job done. This is not an improvement, it’s cheap cost cutting. Any building that tries to sell this as a “feature” is fake luxury.

Beware

2022-06-22

Terrible design, security flaws, collects data and tracks your location without user consent. This is not like a doorman! Doesn’t do security, doesn’t actually notify you when you get a package, you can’t leave your return package, when someone press “delivery” button it takes a while for someone to answer and open the door.
At Vernon tower we had doormen that we trusted, they got fired and we got that app! So people with family lost their job after the craziness of the pandemic and got replaced by CarsonLiving that is nothing like a doorman.

No Security!! Read the fine print!!

2022-07-23

CarsonLiving is a major security and privacy disaster. T&C aren’t fully transparent until you sign up, and it provides no real security. I am a resident of Vernon Tower and could not be more disappointed when CarsonLiving was forced upon residents and our hardworking staff fired for unionizing. Apps like these take advantage of tenants and sell data to third parties - and the only rationale a building would implement CarsonLiving is to cut costs and increase profits at the cost of tenant safety and convenience. Say hello to strangers in your building and stolen packages!

Might as well leave the doors wide open

2022-08-24

CarsonLiving is awful, ineffective , intrusive and useless.
It does NOT replace the security and sense of well being of having real people monitoring the premises - doormen and concierge services.
It is awful and unsafe for the residents of my building, Vernon Tower.
CarsonLiving deserves zero stars.

Vernon Tower Resident

2022-09-25

Highly dissatisfied with CarsonLiving . Would not recommend it to anyone. I wish there were negative stars that I could give because I would. Don’t waste your time or storage space with this trash. I’m a Vernon Towers resident and management removed our 24/7 doormen and in place put this “virtual” doorman which already residents have not received medications, groceries and packages after only 2 days of its install. You cannot replace a physical body with a system. If you do not have CarsonLiving then your stuck waiting for someone behind their system to buzz you in. It’s not safe. What’s worse is I didn’t even authorize my information to register me.

Over complicated fix to a simple problem

2022-10-26

CarsonLiving spams residents with calls to buzz in packages and visitors even if the resident is not in the building. A simple classic buzzer system works better, is less annoying and more convenient. Unfortunately the users don’t get a say in whether the building uses this.

Dissatisfied Vernon Tower

2022-11-27

Our building has unilaterally replaced our doormen with CarsonLiving, even though the TOS states it is not a permanent replacement. Disappointed that my personal information was given without my consent.

I’ve had multiple packages missed and not tracked or reported to me after delivery.

Stay away from CarsonLiving!!!

Carson app is terrific!

2022-12-28

Excellent app! I heard about Carson through the grapevine from friends who enjoy having their service and was anxious to check out what they are all about, and glad I did! Very easy to track and manage package delivery amongst a host of other options. User friendly even to a non tech savvy guy such as myself. Highly recommend!

Never missed a delivery

2023-01-29

Very helpful app. I used to miss deliveries all the time, and now not one! Made my life easier!

World smoothly

2023-03-02

Works great for me and my family. Never missed a single delivery.

Like having a doorman!

2023-03-31

CarsonLiving is simple yet well-designed. I love getting package delivery notifications, almost like living in a doorman building!

Virtual Doorman

2023-05-02

Great app for managing packages and visitors, makes life easy as a tenant. Good interface, well designed.

Best Building App Ever

2023-06-02

Carson is the one app that handles everything. From work orders to package delivery, Carson does it all. Every landlord should use this service.

Super convenient for someone as scattered-brained as me!

2023-07-04

Very convenient. I love that I'm able to open my building's door when I forget my keys!

Works great!

2023-08-04

Changed the way our property management communicate with us and for us.
Very easy to use

Happy customer!!

2023-09-05

The most friendly experience I remembered in a long time.
I love the lady in the control center; she always so nice.
Highly recommend this company!

What a fantastic system

2023-10-07

CarsonLiving unlocks the many features in a building especially doors and package delivery. Making payments for rent and super tickets are easy.

Very Happy with Carson

2023-11-07

Brand new condo with poor quality, expensive product previously. Moved to Carson and enjoy more features for a much lower price. The transition was seamless - their staff is reliable and accessible. Big thanks to the Carson team!

Excellent service

2023-12-09

Not only is CarsonLiving super easy and convenient , the install was really quick and easy as well. So many features - Carson is definitely the answer to all your needs. Shout out to Neil and Molly! Best customer service ever!

Convenient Effective Communication

2024-01-09

I love the notifications I receive for packages. The user friendly interface makes it easy to contact the super, gain access to the building, etc. CarsonLiving makes life easier. Highly recommend.



Is Carson Living Safe? 🤗🙏


Yes. Carson Living is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 192 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.1/5 . Justuseapp Safety Score for Carson Living Is 24.4/100.


Is Carson Living Legit? 💯


Yes. Carson Living is legit, but not 100% legit to us. This conclusion was arrived at by running over 192 Carson Living User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Carson Living Is 68.6/100..


Is Carson Living not working? 🚨


Carson Living works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Carson Living? Post a Review




Features

Carson integrates with the leading property hardware and software to provide remote access for staff, residents, couriers and visitors and enables instant communication between staff and residents of unstaffed multi-family apartment buildings and HOA communities.

Through Carson your property manager can send you instant updates about your home such as a temporary water shut down or an elevator repair.

  Customer Service/Support
Developer:
Carson Living Inc.

Contact e-Mail: