Hatchful Status

Last Updated on 2020-05-08 by Shopify Inc.

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User reports:
No current problems

- No option to pick colors.

- Unable to look things up.

- Unable to place things.

- No option for logos for games.

- Issues with downloading files.

- Questions about copyrights and licenses.

Terry Gomes 2024-02-06

I tried downloading my logo in my email but it gives me HTTP ERROR 400...can you help me resolve this? Thank you

Showing 1-1 of 1 reported issues:

Common Hatchful Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Hatchful network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Hatchful App
1. On android, goto Settings » Hatchful » click [Force Stop]

Clear Hatchful App Cache and Data:
1. On android, goto Settings » Apps » Hatchful » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Hatchful.

On android, goto Settings » Apps or Manage Apps tab.
Click Hatchful » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Hatchful » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Hatchful