Retail Therapy app not working? crashes or has problems?

Retail Therapy Status

Last Updated on 2024-08-07 by Irvine Company

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Summary of Retail Therapy Problems 😠👌🔥

- Redeeming the coupon makes it disappear before you can even show it

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Common Retail Therapy Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Retail Therapy app on iOS and Android devices. Solve all Retail Therapy app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Retail Therapy iPhone Issues and Solutions

Retail Therapy iOS app crashes, not working, errors
Retail Therapy iOS app network issues
Retail Therapy on iOS has black/white screen

Retail Therapy Android App Issues and Solutions

Retail Therapy has errors/crashing/not working
Retail Therapy server network connectivity issues
Retail Therapy has black screen

Retail Therapy iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Retail Therapy app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Retail Therapy app crashes or not working on Iphone (iOS):

Close and restart the Retail Therapy app on iPhone
Update Retail Therapy app to the Latest Version for iOS
Uninstall and reinstall Retail Therapy iPhone app
Update your iPhone to the latest iOS version

Fix Retail Therapy on iPhone unable to connect to server/internet connection issues::

To resolve Retail Therapy network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Retail Therapy black/white screen (blank screen) on iPhone:

Follow the Retail Therapy iOS app troubleshooting guide Here →

Retail Therapy Android App Issues and Solutions

Fix Retail Therapy not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Retail Therapy app issues:

Force Stop the Retail Therapy App
1. On android, goto "Settings" » click Retail Therapy app. » click "Force Stop".

Update Retail Therapy to the latest version on PlayStore

Clear Retail Therapy App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Retail Therapy app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Retail Therapy.

Fix Retail Therapy unable to contact server/ Retail Therapy internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Retail Therapy » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Retail Therapy » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Retail Therapy on android.

Solve Retail Therapy black/white screens issue on Android:

Follow the Retail Therapy android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Irvine Company, developers of Retail Therapy.

About this app

Retail Therapy, powered by Irvine Company Retail Properties, gives you instant on-the-go access to hundreds of exclusive coupons and incredible deals from restaurants, retailers, spas, salons, and more throughout California (Irvine, Newport Beach, Tustin, Santa Clara, San Jose, and Sunnyvale). - Access premium coupons (i. e. Buy One, Get One FREE... yes, many are THAT good! - Browse coupons by collections curated around themes (Hot & New, Happy Hour/Cocktails, Desserts, Working Out, etc.