Contact SmartScan Go Support
Company Name: Goldstar Learning, Inc.
About: SmartScan allows you to scan Mastery Manager answer forms on the fly by using
your device's camera. Students can easily scan their assessment and get instant
results.
SmartScan Go Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Goldstar Learning, Inc.
Verified email ✔✔
E-Mail: support@masterymanager.com
Website: 🌍 Visit SmartScan Go Website
Privacy Policy: https://www.masterymanager.com/?page=privacy.html
Developer: Goldstar Learning, Inc.
3 Most reported problems 😔💔
Terrible
by Teacher Yr13
I scanned three class periods and SEVERAL students in each period had answers scanned incorrectly. Complete mess.
Who OK’d This???
by Fututum
Half the time it won’t work.....Who was the person who said “Yup, this is good enough to roll out!” Seriously
Functional, but needs work!
by DerekMWilliams
This apps most basic functioning seems sound. Every time I have tried to scan something it works quickly and well. It is a desperately needed tool to help me quickly scan the occasional test in particular situations where I only have one or two: a kid made up a test after being sick, a kid didn’t have their chrome book when we took an online test and I had to give them a paper scan, etc
These are the most important fixes needed to make the app work better:
1. Remember my login!
The quick convenience of the app is significantly limited by the fact that I have to login every single time I open the app.
2. Give a clearer, more pronounced confirmation that the form was successfully scanned and sent. As it works now, it gives only a very tiny number that indicates this, and the ability to go check the history only works intermittently. I just want to know when I’m done scanning my one or two tests that I can file away the forms and those student’s grade will be in Mastery Manager with all the rest when I go to retrieve them.
As it is now, the app seems more targeted at scanning a whole class of scans, but when I’m doing that I will use a computer. This seems more ideal for scanning the occasional straggler, but the design isn’t well suited for that.
Have a Problem with SmartScan Go? Report Issue
Why should I report an Issue with SmartScan Go?
- Pulling issues faced by users like you is a good way to draw attention of SmartScan Go to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a SmartScan Go customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using SmartScan Go.
