Contact Tender Greens Support
Company Name: TYP Restaurant Group
About: Getting GOOD food just got even easier. The new Tender Greens app now features
e-gift cards! Purchase, gift, reload, share & even transfer balances straight
from the app.
Tender Greens Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of TYP Restaurant Group
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Tender Greens Website
Privacy Policy: https://www.tendergreens.com/legal-information/#tg-priv-pol
Developer: TYP Restaurant Group
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3 Most reported problems 😔💔
No Customer Support for Order Issues
by Tracy Khan
The user experience for ordering food is great on this app, but if you have an issue with your delivery (which is just Postmates delivering your order), there is zero customer support through the app. We ordered dinner via this app over the weekend. The postmate who delivered it took a long time and gave us someone else’s order. We had to call the store to ask for a refund; they ended up taking down my email incorrectly so I never got confirmation of my refund and had to call back, and we never got our food. Our order basically never got picked up and they couldn’t arrange for another driver to get it to us- the people at the restaurant told us we’d have to place the order all over again. By then, we had already been waiting over an hour and a half and it’d be a gamble that our order would even make it to us the second time around. I’m going to stick to DoorDash going forward because that app lets you give feedback on your order and they credit you right away.
Just use Postmates
by Mebtidjjgv
They make it seem pretty cool and good, oooh avoid the fees. Yeah, too bad 3/5 times I've used it the store has just not included an item and you have to physically call the store. Well this time they decided to dispatch the order through DoorDash, not me, TG. The manager calls me back and says I have to submit my problem to DoorDash. Except I ordered through this app. He says I ordered through DoorDash, hung up on me. Anyway, now my bank is investigating them as the transaction was solely TG. Use a different app with designated customer service or you have to deal with a 19 year old manager who thinks they know the secrets to the universe while simultaneously being unable to determine how a purchase was completed. Absolutely pathetic. Seriously, just pay the fees for a different service.
None of the employees know how to use the app
by Hobbes912
Submitted my order through the app and was told that the order was successful. After getting to the store, employees told me that the order never went through and that none of them know how to use the app. Probably better to order directly from door Dash or one of the free delivery places and pick up yourself. Employees also did not know how to scan the rewards for points which is and I think the only benefit for this app? So overall, app has issues communicating with the stores and even employees have no knowledge on how this app or its rewards work.
Have a Problem with Tender Greens? Report Issue
Why should I report an Issue with Tender Greens?
- Pulling issues faced by users like you is a good way to draw attention of Tender Greens to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Tender Greens customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Tender Greens.
