VPN Prime Status

Last Updated on 2023-12-04 by Senight LLC

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Common VPN Prime Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot VPN Prime app on iOS and Android devices. Solve all VPN Prime app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

VPN Prime iPhone Issues and Solutions

VPN Prime iOS app crashes, not working, errors
VPN Prime iOS app network issues
VPN Prime on iOS has black/white screen

VPN Prime Android App Issues and Solutions

VPN Prime has errors/crashing/not working
VPN Prime server network connectivity issues
VPN Prime has black screen

VPN Prime iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever VPN Prime app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix VPN Prime app crashes or not working on Iphone (iOS):

Close and restart the VPN Prime app on iPhone
Update VPN Prime app to the Latest Version for iOS
Uninstall and reinstall VPN Prime iPhone app
Update your iPhone to the latest iOS version

Fix VPN Prime on iPhone unable to connect to server/internet connection issues::

To resolve VPN Prime network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix VPN Prime black/white screen (blank screen) on iPhone:

Follow the VPN Prime iOS app troubleshooting guide Here →

VPN Prime Android App Issues and Solutions

Fix VPN Prime not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent VPN Prime app issues:

Force Stop the VPN Prime App
1. On android, goto "Settings" » click VPN Prime app. » click "Force Stop".

Update VPN Prime to the latest version on PlayStore

Clear VPN Prime App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "VPN Prime app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch VPN Prime.

Fix VPN Prime unable to contact server/ VPN Prime internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click VPN Prime » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got VPN Prime » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch VPN Prime on android.

Solve VPN Prime black/white screens issue on Android:

Follow the VPN Prime android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Senight LLC, developers of VPN Prime.

Verified email

Contact e-Mail: [email protected]

About this app

VPN Prime is unlimited VPN for secure access to apps and websites using the fastest VPN servers. VPN Prime is one of the easiest ways to access all your favorite online content. With global VPN servers and other premium features, VPN Prime is the best choice for you.