Contact Prepear Support

by LilWodar

I used to LOVE this app, and have used it for years for meal planning and grocery shopping. It took me *months* to add recipes and modify them the way I use them, but the time investment was generally worth it because of the usefulness of the app, so I was ok with that.
Whatever happened with this new update has completely ruined the experience. They are pushing Prepare Gold so much that I can’t use what I had already invested in my time. Now I have to sign in every time I open the app, navigate too many ads for Prepare Gold to get to what I want, and when I do get there and I can’t get in to my cookbooks at all. On the rare occasion I CAN see my recipes, I can only see pictures of them but not the ingredients. Which means I can’t use it any more to meal plan, create a grocery list, etc. The app is completely useless to me now.
There are Gold advertisements everywhere, which is annoying. I know they want me to buy the full version, but now I don’t want to out of spite.
I’m so disappointed. They had a good product, and now I’m not sure what I’m going to do. All I know is that, because of the way this was handled, I would now rather invest in another program and start from scratch than I would pay for Gold.

by Status Quo Lover

If you can manage to stay logged on, this is a great resource. This is EASILY a 5-star app... if I weren’t locked out right now. Seems to be a habitual problem. Hope you can fix it, as I’m currently without all the recipes I’ve curated. This is a major problem with the subscription apps. I paid for the year membership, but I have no access. If I purchased (and therefore owned) the app, there’d be no logon to contend with. I hope my hard work has not been lost forever!

I’ll definitely update when I get access again. Love it when it works, hate it right now. Dinnertime/no recipe for dinner tonight! Looks like frozen dinners.

UPDATE: Several weeks later, still multiple, multiple problems with logon. Suggestion: until you get the logon situation fixed, you should just make the service free to everyone. I hate that I paid for this otherwise mostly excellent service, but struggle under its burdensome logon.

Another suggestion... work on the search function. I’m typing in a recipe’s exact name, but still can’t find it! If the list were alphabetized, that would help, too!

I want to love this service, and I do... when it works properly, which isn’t very often. I can’t be the only one with this problem... PLEASE PLEASE PLEASE FIX IT!

by 123disappointed456

I’m really bummed about the “upgrade” on the app. I cannot afford another subscription right now to unlimited cook modes. This app is great for saving time and remembering where you left off when you’re busy cooking or baking with little kids in the home!

But the reason I rated it lower is that there’s a limit to only 3 “cook modes” a week - you can’t even preview the cooking instructions unless you click cook mode (which then wastes one of your 3 for the week!) and i often base my decisions on what to make off of how easy/simple the cooking instructions are along with what materials/methods are needed.

Also when in cook mode, I’ve randomly gotten kicked out of it and what do you know... if you go back to the SAME recipe you were JUST working on it makes you waste another one of your 3 chances.

At least let us access the same recipe all day or week please!