Contact Sup Support

by LABRKCX

I joined this app in the hopes of being able to connect with others and find ways to help as best as I can. This included posting connections to various crisis intervention options. Today, a moderator reported my check in for containing this info, and then DM’ed me demanding I remove all numbers from my profile as it is “against app rules.” I asked to see these rules and to show me where they state that users are prohibited from posting resources for crisis intervention service. They did not respond. I clearly understand why personal phone numbers, websites, etc should not be posted, but I was threatened with a ban for posting numbers for services that can quite literally save the lives of those experiencing mental health challenges or crises. For an app that encourages its users to “vent” live or if they are experiencing panic attacks (I.E a mental health crisis) so they get support, threatening to ban a user for attempting to provide access to a crisis counselor is sanctimonious. If you are considering using this app, I would encourage you to skip it and find support through a crisis intervention center. You are not going to find any type of solid support system on this social media platform.

by ___mls

Why can’t we add pics to entries anymore?
Also how do we turn off those live notifications?

I love the app and the update is cool. Especially the journal prompts!! However, I do miss some of the old features. For one, the mood graph. Also the entries should definitely have dates/times. Time stamps are so important when journaling moods, please bring that feature back. Oh and what happened to journal editing/updating without writing an entirely new entry? Especially if the time isn’t recorded. Not too sure if the screen changes color with moods anymore either. I have that feature turned on, but I see no change. I noticed a few glitches with the update, but that’s to be expected. Like sometimes the left side of my entry screen doesn’t fully show what I’m typing? Also the calendar can’t find any of my old entries before the update when I click certain days that I’m SURE I wrote an entry for. A lot of the new/updated features are confusing. So I’ll stay away for now. Just want to journal, upload pics and track mood. Great app overall. I recommended it to a few friends.

by Jennlynn81

First time using it and I so needed this! Thank you!! I feel now I don’t have to blurt it out on social media for everyone to judge me. Rated -5

Update-4 The reason I rate for 4 stars is because I wish we could respond to the people who really need feedback. Or allow us to connect one on one privately. In some way. Maybe even have preset text options to send to them. So they can at least get some feedback if they want it. At least have a choice to get a response or for others to just listen. But I definitely would like to have more interaction. Possible video with them. Maybe they need to meet a new face.. and I also would like to be able to select my own emojis and not just the selected ones. Because some don’t apply usually to the one going live to vent. Just my feedback. With some suggestions.

Otherwise I agree with other reviews! It’s an awesome app! Thank you. I see I’m not alone in this. Others have actually said the same. Which I didn’t know until I went and read some reviews after posting my own.