Contact ActiveCampaign Support

by Fdjtitjfir

After signing me up for the wrong tier for over a month they finally got me on the top tier plan by then I had been through a months worth of “training” (primarily told to watch videos) so my free month of training wasn’t at all organized no one had any idea what was going on. I stayed with them for a total of 3 months. Hoping things would improve after all it was supposed to be the backbone of my business. When I realized things weren’t going to improve I requested a refund ($200+\month) and was granted one month refund then they stopped taking my calls and responding to email. Definitely felt like a cash grab more then a helpful service.

by Nicolesy

This app is worthless if you use ActiveCampaign to send campaigns or automations. You can’t see campaigns, reports, automations, segments, etc. I’m amazed that they don’t have a simple app to show that for their other clients.

And really, it wouldn’t be so bad if I could easily view the info through Safari and log into my account via the browser. But their mobile version is awful definitely not optimized well so a simple app (that is not only focused on “Deals”) would fill that gap.

I recently switched to ActiveCampaign from another service for my email list and campaigns, and it’s a big disappointment to not have my account information readily available on my iPhone.

by Mysticalh2o

Absolutely useless when it comes to actually working with the program. I would call this more of a dashboard than an app. You can see your customers and sales and communications. But want to do anything about them...useless.

Can’t send messages, emails, campaigns or automations from the app. Can’t see or edit any of the ones in draft. Can’t create new ones.

In 2021 it baffles me that this is the level of capability.