Contact HQ Trivia Support

by Hfxuhdu

The last day of “last season” HQ operated, before it shut down, I received a notification to cashout. When I tried, it said there wasn’t enough, and it went to $0!! I was bummed because I worked hard to win that over several games! (see below.) I haven’t won at all this season yet, and would love to see Levels &/or 3 lives come back. But literally a few days ago, my previous balance finally showed again on Wed April 29, and I took a screenshot. (Today is May 2) Now it shows down by half! What the heck?!
Please advise, and can I use my husband’s email and his PayPal, as I don’t have a PayPal acct. Thanks again - comtngirl

Written end of previous season - Lots of people were eliminated for no reason after a technical error started the game late! People kept telling you in the chat. In previous games when something major like that happened, you’d restart again. Then each game at 21 Qs is really too long anyway, and only worth $1,000, but each winner got $3,000???? If you don’t at least have integrity to do the right thing, you will lose lots more people. Sometimes it’s “Pride, not necessarily the amount of the prize” that keeps people coming back, if the winning is attainable, or at least the chance to win. If I win, it’s only a few cents here and there, but that kept me coming back, as did the hard-earned levels and Lives I had attained. Consider this for the future. Thanks. comtngirl

by Kellyrsykes

HQ used to be my favorite game. I never missed a game. Even won a couple of times. But HQ ruined everything!!! They took a new direction and changed the layout and added erasers. Since that I have yet been able to play! I keep trying to but I can't get it to work anymore. I keep getting froze up and only hear the sounds. I can't even lock in the first question! It lags so badly it won't even let me type in a comment! It's so frustrating to know that they had to ruin a good thing! I am not the only one experiencing this issue. Now HQ has always had glitches but it's to the point that it's no way possible for me and a lot of others to play. I'm thinking the only ones not having any issues are the players using a brand new top of the line cell phone. I play it on a Iphone 5 and I'm starting to think that with all the new things they added that you have to have a brand new iPhone to play or new droid one. Because I see people commenting and playing and that has to be what it is. Nothing else makes any sense. If you have one of the newest phones out then sure go for it and see if it'll work. Or it's not able to let iPhones play it anymore maybe. Who knows? I left comments on Instagram to HQ but it never does any good. Seems like they only care about twitter and I don't fool around any with twitter. I hope that HQ fixes the issue here so everybody can go back to enjoying playing it again.

by Brentsobe

I’ve been playing this game over a year. I love it. Every now and then it freezes up but no big deal, but the real issue for me is the host Matt . I really cannot stand going through a game listening to him. At least Scott (RIP) was somewhat witty and intelligent . I didn’t mind listening to his jokes or his antics as I knew this was part of the show because it had to fill a certain amount of time . But Matt to me is a blubbering idiot. He’s always laughing at his own jokes , singing Way too much and I don’t think any of “ the children “ really want to hear him sing. I know he supposed to fill a certain amount of time with talk but his idiotic , senseless rambling make me turn off the game. The other hosts , not that they are extremely entertaining at least I can listen to. Unfortunately now when I go to play which is almost every night, if it turns out to be Matt I just turn it off. I know they’ve already got their head count for how many people are watching, but I really can’t endure a whole show of him. It’s a pity. The show itself I think is great and I enjoy the fun and stimulation. By the way a little trick so you don’t have to listen to a bunch of babbling at the beginning. I set the alarm on my telephone for 9:04 PM. That way when I turn it on it’s usually a minute or less before the game starts. LOL