Contact Gira Bicicletas de Lisboa Support

Really wanted to give this a try, but the sign-in process is terrible. First, the sign-in form asks for “Vat”. No idea what that is. The only Vat I know is the British term for sales tax but is makes no sense for the seller to ask that to the buyer. Then, over and over the process would tell me that the account could not be created because I had entered info existing in another account. Tried the option to recover the account instead, and the system told me that no account existed with that data. Frustrating waste of time. Something is very wrong when you can’t even register a new customer. I use 3 other bike rideshare systems in other countries and the registration and usage has always been buttery smooth. Such a shame. EMEL, you have some fixing to do here.

It appears there is no way to sign up. I tried both myself and my husband’s email to sign up but it keeps saying I have an existing account (not true). So since after trying 8x and getting that same message, I tried to retrieve a password to my email and it says I don’t have an account (ahhaaa!). It may be the vat number causing an issue. I am from the US and have no idea what that is, but I just put 0 because it directed to put something there - it should be an optional field. I really been planning to use this for weeks during my short trip in Lisbon (even carried a bike helmet across 4 countries) - so disappointing.

How disappointing. The app makes it impossible to sign up for a subscription. You get caught in various loops before you can do anything. It’s no wonder why no one is ever using the bikes. Who is in charge of this program? If the city is paying any employees or contractors to maintain this app, they should know they’re being ripped off. If not, the city really need to work to maintain this. Apps can’t be left without updates and regular maintenance for months or years.