UScellular™ – My Account Reviews

by Sapphire9174

UScellular is extremely SLOOOOOW even after this latest update. “Thank You for your patience”…. Ahhhh NOPE none left. UScellular doesn’t load or if it loads to the home page I can tap “manage devices” to see the previous message thanking me for my PATIENCE and then its blank-empty page after it used the last thread of patience I had.
5G phone~ paying for 5G services on 4 devices and none of us have 5G anything. We constantly have 1-2 LTE bars, dropped calls~ no internet or we lose connection. Btw thanks for messing my taxes up cauz service dropped repeatedly.
I will be transferring all my lines to another company that actually has 5G & we get what we pay for. Such a shame that the A1 company I loved for 18yrs has fell into the dumpster in the last 1 & 1/2 yrs. I will also be looking into a claim for a refund of services I didn’t receive & fraudulent guarantees that you have 5G services just to sell a phone with your 5G SIM card for a profit. Don’t blame “Rona” either… get your act together and make good on services n products being offered n sold. You are losing the battle with many many customers and you won’t be able to get us back.
So Goodbye bad service and I’m excited for a reliable company taking on my acct, better rates, and getting what I’m paying for.

by Mis7er J

Breakdowns and credits are never listed in the line items. It’s easier to translate ancient text in English than read your monthly billing. UScellular is terribly slow. We turned auto pay and paperless from day one. Called customer service about not getting the credit and they say it’s our fault for not turning paperless on when we did. We have never missed a payment and Billings are fluctuating on average 20 dollars in their direction when we were quoted differently. Have yet to get a regular bill where it hasn’t skyrocketed from the previous when we were supposed to be saving money moving over to them.

by ThankyouTy

Normally I don’t write reviews but this one deserves one. UScellular is literally one of the worst apps I have ever dealt with. I’ve had so much trouble with UScellular it’s literally ridiculous. Since this new update I cannot pay my bill just like times before with the older versions of UScellular . I don’t understand how this keeps occurring it’s not like there’s several different features on UScellular? I’ve actually contacted management before to let them know about some of the issues as well. So hopefully this review will get through if not I might just consider taking my service elsewhere..

by Umm-uhh

I’m sitting here wondering yet again why I am still with US Cellular after all these years ( 7 If I had to guess). The phone service has never been this bad until recently. But the thing that kills me the most is the fact that after all these years they have not been able to fix their app. Every week I check and make sure that there isn’t an update that I missed but no. I mean if you don’t even care that much to allow people to login and pay their bill why even provide the service. Is this suppose to be a joke? Customer service is usually good tho. 🤷🏻‍♀️

by Kkkkaaaarrrrllll

You know, considering US Cellular is a cell phone company/carrier, you’d think they would put forth even a minuscule amount of effort into making their app functional. 0 user friendliness, 0 on design, 0 times have I ever been able to complete any action from UScellular without having to call or go on their website (from my desktop—mobile site is as much of a piece of garbage as UScellular itself). Every update somehow manages to make it worse, too. I can’t wait to switch carriers and never look at UScellular that runs slower than Windows 95 or have to deal with the terribly incompetent reps they have available on the phone.

by Lynzi C

I have been trying to get ahold of anyone off UScellular , because they have that amazing thing where you can text people for help. But, every time I try to tap on it, no matter what time of day it is, it says that no one’s online, or I have to contact them in their business hours. I was trying to get my $200 back, and every time I was put on the “waiting list” for a call back I was sitting on hold for more than 40 minutes.
Not to mention UScellular is slower than ever. It takes FOREVER just to load my home page. Seriously needs to be improved. I’m disappointed

by RKOViper

U.S Cellular doesn’t care about their customers. You would think if they did then they would listen to all these bad reviews and ratings. I don’t understand why they are the only cellular carrier that just do t care about their customers by providing a crappy app/website. Verizon, AT&T, T-Mobile even Straight Talk updates their apps regularly and have much faster websites. It’s pretty sad where U.S Cellular is right now. My suggestion is to sell this company to another carrier company to better support their customers. Just take the loss! Rather pay more for convenience and quality rather than slow and unresponsive and dropped calls. Please just sell your company. PLEASE!

by Ivanzbenz

UScellular is one of the worst I have ever used... I’ve tried numerous times over numerous days to get to the payment section and it just keeps returning me to the home screen. At least they are consistent since their cell coverage is also the worst I’ve been unfortunate enough to have. 1 Star is more than they deserve, I will be paying off my phone and switching back to another cell provider. **Also, when they say you get $XX off your new phone when switching to them read the fine print. They only give you a tiny credit on each bill FOR 30 MONTHS. It is NOT worth dealing with their horrible coverage for 2.5 years to save a few hundred bucks. Adios!

by Armacdonald88

You would think a cell phone provider would at least have a decently operating app. If it lets you login, don’t count on any of the options to work. I’ve been trying to pay my bill on UScellular for three days now and clicking that option brings me no where and just refreshes the same screen over and over. I can’t check any of my device payment balance details because of the same problem. This is just the most recent specific issue but UScellular has been nothing but problems for years. And how is this one of the only modern apps that doesn’t let you save your login information or utilize facial recognition?? And yes, I have just updated it so it is as up to date as possible

by Rlkeizor

Of all the apps I use this is the worst one. The website is no better. I understand apps have glitches sometimes but this is every time. Pages take forever to load and a lot of time never do. I tap the keep me logged in box but almost always have to enter log in info. I could go on and on. I agree with every review I’ve seen on UScellular. As much as we pay for service you’d think we could at least have a decent app to use for service. At least half of the features that UScellular claims to have never work. I never give bad reviews but I hope there is eventually a useful app developed. It doesn’t look like there ever will be though. I’ve been a us cellular customer for almost 10 years and it’s never improved. Apparently no one reads the reviews or cares.

by Smata420

UScellular is just like the company, completely useless. Can’t pay my bill, can’t see my payment activity. The one time I was able to pay my bill it charged me 3 times and since I paid it early they didn’t refund my money until the payment date (5 days later) the company itself is terrible. I have zero reception at my house, and was getting charged a extra 60$ a month. The worker at the store said she couldn’t find out why so I got corporates number called and left messages 9 times still have not heard anything back. If I wasn’t paying for the phone (I asked if I could just pay off the phone was told no) I would never use this company again. Terrible, actually beyond terrible. I’d rather have acupuncture to my eyes daily than to deal with this service.

by D&D Tribe

Sometimes I get 1 or 2 bars and can have a conversation on my Uas Cellular iPhone. Sometimes I can’t v even get it to dial out. There map says we have 4G service here, but it lies. I used to love the home phone service, but when the device battery died they couldn’t replace it and instead sold me a $350 device. Then it took months for their tech support to figure out that device would never work here and I was stuck unable to return it. And no home phone. The only good thing I can say is that the internet with the MiFi device gets 1 full star (would be 2 but it’s expensive ) and works a little more often and better than the 0 star home phone and 1/2 star iPhone. UScellular is crap - can’t even see a full Monthly Bill to see what isn’t working well for over $100/month. It does show all the ways I could give US Cellular more money for more devices and services that probably wouldn’t work.

by 5225298

I keep hoping for an update that will make using UScellular easier. It seems to forget what it’s doing halfway through a loading page and resets itself but doesn’t tell you why. You constantly click “keep me logged in” and verify this is your device, then next time you open UScellular if it’s more than 2 days later you have the same frustrations and are unable to have a successful log in.
Maybe there’s a software glitch that can be improved in the coding?

by MannyOlivas

Nice clean look as far as color, but could be easier to navigate. I hate apps like this because it always makes you feel like the company is hiding what they are charging you! US Cellular should get normal people in their company to give honest feedback not just what the suits want to hear. Most people now a days want to be more engaged in their billing and what they are paying. Make it easier, it’s simple get a bunch of billing statements and apps and take the best of what you see in layout.

by Caseyandgina

UScellular needs a lot of love. It's painfully slow even just to start up, you end up staring at "Thank you for your patience" screens with spinners constantly while using UScellular , and if you tap "Do not sell my personal info", it takes you to a blank white screen and the only solution is to force-quit and restart UScellular . Both this and their website lack the ability to view hotspot data usage so you have no way to monitor that to ensure you're not in danger of running out (exacerbated by their maximum hotspot allowance only being 30GB which is less than other carriers). I think this app provides good service in areas where others fall short and is great to work with, but UScellular really needs to be improved.

by NY Soccer

I have been a customer and investor for years and there’s been good and bad days. Let’s work together to make this company better. US CELL is capable of so much. Don’t get caught up in the daily to daily profits. Focus on your clients for a whole week and you’ll see how returns are fruitful. Just really take 1 week a year and pay more to your employees and ask everyone to turn it up a notch. Incentivize that idea that if you help the company make money, we can all make more money. I’m right in the long term as long as you balance the highs and lows. But flip the chart around because the clients not happy. Mao Investments.

by SLOUISERCOLE65

I’ve had a lot of trouble either with this phone or the service I’m not sure which but whenever I put in my MEid number it keeps telling me it’s invalidAnd they proceeded to tell me to look on the box it came in numbers were different well I did that and it still says invalid and somebody keeps changing my settings in my phone so there’s only twoCompanies that could have control over my phone and that would be Apple and US cellular I would just like to know what I need to do to stop this because I’ve had to report my phone at least 30 times end one year

by Samantha.stevens

I will admit, the first version of UScellular absolutely sucked and I hated it so much. This current redesign is simpler and way more user friendly, in my opinion. Yes there are a few hiccups along the way. But this latest update has made it smoother to maneuver through different pages and doesn’t lag as much. I use to have UScellular constantly crash on me and to the point where I couldn’t open it at all, since the latest update, I haven’t had this happen…YET. Whether or not that’s what the update it for, idk, I’m not a computer gal.

by Peggy's Reviews

I had been a Verizon customer for more than 20 years and my family had AT&T and T Mobile. Service on our farm in mid-Missouri was nonexistent. Also spotty service at our vacation home in Carlsbad, Ca. US Cellular has been wonderful. Price is great and I never drop calls. Customer service is prompt, HUMAN, and friendly, as well as efficient and effective. Thank you US Cellular!

by Its_ye_boi

UScellular used to be not so great after an update a couple months back. However, with a couple new updates UScellular is getting better at performing tasks. Still slow somewhat when loading the opening page sometimes, but it’s no longer glitching constantly. Keep up the slight improvements and UScellular will be fantastic

by Badbrad91

Switched to this app almost 3 yr ago. First, they have terrible service especially in Texas. The service will say LTE but probably is 3G or no service at all. This happens a lot. When I called them they claimed a new tower was going up and it was most likely the cause but that was 2 years ago and still same issues. Most recently they have upgraded (downgraded) the voicemail. As far as UScellular goes it’s lacking as well, I can’t sign into it for some reason and I have to go to the browser. I would never recommend them to anyone and if you have them I would switch as soon as possible.

by AshMar 87

It seems that every time I really need to use UScellular to pay my bill or something it won’t load. Just a few mins ago I tried to open UScellular and login in and it took 20 mins then I had to do a 2 step verification and it took like 1 and half mins to load each screen. It’s super frustrating! Other then that it’s ok. But it would really be nice if they would fix this issue

by Stella Reagan Cole

I’ve had a lot of trouble either with this phone or the service I’m not sure which but whenever I put in my MEid number it keeps telling me it’s invalidAnd they proceeded to tell me to look on the box it came in numbers were different well I did that and it still says invalid and somebody keeps changing my settings in my phone so there’s only twoCompanies that could have control over my phone and that would be Apple and US cellular I would just like to know what I need to do to stop this because I’ve had to report my phone at least 30 times end one year