MILES Carsharing & Transport Reviews

Published by Miles Mobility GmbH on 2024-09-26

🏷️ About: Car, van or rental car → bookable 24/7 and everything available in just 1 app! Carsharing with MILES +++ sign up for free +++ flexible rental starting from 0,98€/km +++ cars & vans for instant rental → Download the app now and start driving! → CARSHARING PER KM Kilometers instead of minutes: MILES charges based on driven kilometers. Get around in your city and surrounding areas relaxed and without any time pressure.

Rating 4.8/5

Safety Score: 37.9/100

Legitimacy Score: 100/100

Overall Customer Experience 😎

🙄💅🫥 Neutral

40.7%

👿🤬😠 Negative experience

36.8%

😎👌🔥 Positive experience

22.5%

~ from Justuseapp.com NLP analysis of 459 combined software reviews.

🥺 🗣️ Share your Experience & Warn Others

Summary of Customer Reviews (Takeaways): 💎

- None mentioned in the review.

Read 4 Customer Service Reviews 👿🤬😡😠💢😤

4.8 out of 5

WORST CARSHARING APP EVER

2022-05-23

by Khassy_ng

I don't even know where to begin. Horrible customer service, ridiculous hidden charges, super untransparent.

I got debited twice within the space of two weeks for the same ride. When I called customer support, I was told to write an email. 2 months and 3weeks later and I'm yet to be reimbursed. Just a mail saying "At the moment we are fixing the bug so we can refund the overpayment asap." Called customer care repeatedly and it's still same response, it's not from us, it's from the IT department, we'll get back to you soon. For almost 3 freaking months!!!

Ridiculous fees: It starts with a rookie fee of €9 per month which you are not told of when signing up. I got a speeding ticket for €15 and guess how much I have to pay in "processing fees" to Miles €19.5. Absolutely bullocks.

Miles prides itself on being the only carsharing app that allows you drive with a new license, just found at Hertz also allows this. Glad to get rid of this stupid app and horrible customer care.

Would totally NOT RECOMMEND!!!

Scam that charges hidden registration fee

2022-06-24

by Bruce LA

I downloaded MILESCarsharingTransport and registered out of curiosity a year ago, however never used any of their services. It also states very clearly that registration is FREE. For a year now they have been chasing me for. €10 registration fee, and have just hired a collection agency to chase me for €10, now inflated to €30. I’m going to report them to Apple. Nasty business model. Don’t download.

Unclear pricing

2022-07-25

by Timma1989

I recently changed my US driver’s license to German and was considered as a rookie driver since I owned my German driver’s license less than a year. There was no mentioning about rookie fees before I started my first trip yesterday and I was charged 9 euros rookies fee later. This is not fair for the customer. I would not use miles if I knew about this rookie fee.

Great app but tricky to use with newer iPhones

2022-08-26

by Mandy Levy

Glitchy on iPhone 12 using facial recognition (FR works, but doesn’t actually open the car or start the ride) and you can’t open a reserved car — you need to “unreserve” and then quickly choose the car instead. These glitches have been consistent since May, even after updating. Pleeeease fix.

Is MILES Carsharing Transport Safe? 🤗🙏

Yes. MILES Carsharing & Transport is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 459 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for MILES Carsharing Transport Is 37.9/100.

Is MILES Carsharing Transport Legit? 💯

Yes. MILES Carsharing & Transport is legit, but not 100% legit to us. This conclusion was arrived at by running over 459 MILES Carsharing & Transport User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for MILES Carsharing Transport Is 100/100..

Is MILES Carsharing & Transport not working? 🚨

MILES Carsharing & Transport works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.