Contact MILES Carsharing Transport Support
Company Name: Miles Mobility GmbH
About: The B2B mobility platform for MaaS ecosystems
Headquarters: Berlin, Berlin, Germany.
MILES Carsharing Transport Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with MILES Carsharing & Transport. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact MILES Carsharing & Transport. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Miles Mobility GmbH
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Read 3 Customer Service Reviews 😭😔💔
WORST CARSHARING APP EVER
by Khassy_ng
I don't even know where to begin. Horrible customer service, ridiculous hidden charges, super untransparent.
I got debited twice within the space of two weeks for the same ride. When I called customer support, I was told to write an email. 2 months and 3weeks later and I'm yet to be reimbursed. Just a mail saying "At the moment we are fixing the bug so we can refund the overpayment asap." Called customer care repeatedly and it's still same response, it's not from us, it's from the IT department, we'll get back to you soon. For almost 3 freaking months!!!
Ridiculous fees: It starts with a rookie fee of €9 per month which you are not told of when signing up. I got a speeding ticket for €15 and guess how much I have to pay in "processing fees" to Miles €19.5. Absolutely bullocks.
Miles prides itself on being the only carsharing app that allows you drive with a new license, just found at Hertz also allows this. Glad to get rid of this stupid app and horrible customer care.
Would totally NOT RECOMMEND!!!
Scam that charges hidden registration fee
by Bruce LA
I downloaded this app and registered out of curiosity a year ago, however never used any of their services. It also states very clearly that registration is FREE. For a year now they have been chasing me for. €10 registration fee, and have just hired a collection agency to chase me for €10, now inflated to €30. I’m going to report them to Apple. Nasty business model. Don’t download.
Unclear pricing
by Timma1989
I recently changed my US driver’s license to German and was considered as a rookie driver since I owned my German driver’s license less than a year. There was no mentioning about rookie fees before I started my first trip yesterday and I was charged 9 euros rookies fee later. This is not fair for the customer. I would not use miles if I knew about this rookie fee.
Have a Problem with MILES Carsharing & Transport? Report Issue
Why should I report an Issue with MILES Carsharing & Transport?
- Pulling issues faced by users like you is a good way to draw attention of MILES Carsharing & Transport to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a MILES Carsharing & Transport customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using MILES Carsharing & Transport.
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