Mastercard Airport Experiences Reviews

by AnnaMarie_<3

Very misleading. I started this as an offer from HSBC for 2 visits with a guest each time. Well, they took both visits when I was only there once with my wife, then charged me for my children but didn’t say anything until I saw the bill on my credit card. This was deliberately misleading by HSBC and Lounge Key. Very unprofessional. Even when I called Lounge Key to see if this could be resolved, I’ll I got was “sorry but there’s nothing we can do”. I won’t ever use this service again. They’re not trustworthy.

by Mau38485855

Avianca lounge only allows you to enter from 6pm

by Jonathan777

I cannot register for an account due to an error saying “ The SourceCode field is required”.

by G4110592

Info about access hours / rights is not up to date.

by Anadubco

very hard to use. Login is a mess. Can’t update info

by GNIRIVAS

As per their own app. I should get acces to certain VIP Lomges. Not true. At Miami J Avianca Lounge I was denied access. Avian a claim they do not hold any agreement. I identified myself. Showed the coupon. Showed MastercardAirportExperiences . They just denied my access

by Dxbphp

It keeps showing error. I managed to register with the loungekey app but this one is giving me a huge problem

by Mahmoud Farhat

can’t complete the new update. please check and fix this issue

by ApolloM5

Newest version yet app keep saying update required and doesn’t allow for actual use

by Wymarzouk

Keep saying something went wrong without informing what is wrong to correct changed pass word … but nothing useful

by Hdwight

Trying to get app for on line payments.
You say your sending user name and password and nothing happens. Aggravating

by Joecooool

Been to seven major airports and only Miami hasany lounge access. Nashville, Washington DC, Denver, nothing. Just a few useless coupons for juice and massages. Utterly useless. The three times I tried to use it in Miami they said they were full. Major disappointment.

by Genasik

It took me a few hours to login. Finally got in, but MastercardAirportExperiences didn’t load any lounges. Tried to save the card in wallet, the option now disappeared. Reinstalled MastercardAirportExperiences , now cannot login again.

by Solcito_37

Every single time I try to enter the Avianca Lounge at the Miami Airport, I am rejected. Either under the excuse they are crowded (which by my check is not true) or that the accept after some time (which seems to be whimsical).
So, including this Lounge as one you should have access by being a Black Master Card holder is a scam and not true at all.
Nevertheless, to say the assistants are quite rude.

by Gine05

Can’t locate the lounge.

by Rishmalho

Doesn’t work/exist in the real world. Certain banks use it to falsely advertise & Mastercard to falsely lure consumers. Can confirm.

So this is what happens:
1) Get lured & get the card
2) Call bank to get this activated; they redirect you to Mastercard.
3) Mastercard says we have no idea, call your bank.
4) Bank asks you to reach back to Mastercard & you’re stuck in a loop.

Classic case of a redirection scam.

Now, that said, you are probably better off getting an Amex since in my experience they are much more reliable for lounge access, other travel benefits & have much superior customer service than Mastercard(even World Elite MasterCards are pretty bad), should such an issue ever arise.

by Old Crow 1

First time I have used the Lounge Key and I was disappointed. I used the Lounge in Montreal and it was like a busy cafeteria with undrinkable wine.

by NikitaKorsow

Visits to CUR Hato airport lounge and BOG Eldorado lounge did not meet expectations. Low choice of food and beverages and too crowded lounges made the experiences below average.

by Rudy Meyer

Muito bom e pratico

by Ashok Mul

One of the better lounges in the Caribbean.
Relax , unwind, with champagne and sushi. 🇯🇲🥂🍾🥟🥗