Are you having issues? Select the issue you are having below and provide feedback to Mastercard Airport Experiences.
- Inconsistent quality across different lounges
- Misleading offers and charges by HSBC and Lounge Key
- Difficulties in accessing lounges and unhelpful staff
- App login and functionality issues
- Limited lounge access in major airports and useless coupons
Complete guide to troubleshoot Mastercard Airport Experiences app on iOS and Android devices. Solve all Mastercard Airport Experiences app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Lounge Key Ltd, developers of Mastercard Airport Experiences.
IMPORTANT: MastercardAirportExperiences provides eligible Mastercard cardholders with the ability to locate airport lounges and offers. MastercardAirportExperiences enables cardholders to explore more than 1000 airport lounges from around the world as well as hundreds of curated airport offers. Take advantage of a curated listing of airport offers that span across dining, spa, and retail. - See detailed offer information (i. e. This easy-to-use mobile app, developed by LoungeKey, is designed to enrich the time that Mastercard cardholders spend at the airport. If you are an eligible member of this program, your Mastercard issuer should provide you with information related to accessing the program. To verify your eligibility, after registration you may see a temporary charge of $1. 00 (USD) in your payment card transaction history. Escape the airport crowds and retreat to an oasis in more than 600 airports worldwide. After your eligibility is verified, the pending amount will be removed (usually within 10 business days). Please contact your issuer for questions regarding eligibility. This is solely a “pending” transaction and your card will NOT be charged. Easily manage your account information, view lounge visit history, and access active and historical offers.