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Company Name: Develop and Fix, Inc.
About: Folkestone Fixings is one of the largest independent suppliers of power tools and power tool
accessories, hand tools, fixings and fasteners.
Headquarters: Kent, Kent, United Kingdom.
FilmLab Customer Service 💢
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3 Most reported problems 😔💔
New phone, new version = non-functioning
by Jokmama
I’m using the app on an iPhone 11 with iOS 14. I’ve updated to most recent version of Film Lab (2.1).
After developing hundreds of negatives on my previous iPhone 8+ with the 1.x version of Film Lab with great results, with the new version of the app and the iPhone 11 (using the wide lense) the camera mode of the app cycles through exposure levels and every shot I take using that feature is overly saturated in magenta or yellow. Totally unusable, no detail in the frame to filter out or recover.
Is there a fix for this? If there is I’ll adjust the rating back to the solid 4 stars that I always felt like the app was hitting…
Can I “upgrade” to the previous version?
by Coreyjo92
I used to love this app for checking out my negatives before actually scanning them. I used to be able to take a picture of the negative and crop it down so it color corrected to just the frame. I don’t see the feature in this version, maybe it’s in the paid version but I’m not about to do a 2 week trial, find out it isn’t there and forget to cancel the subscription.
Update was a major downgrade
by Samuel_Moreno
Used to be the best app to get a preview of your negatives but since it was updated somehow the camera is awful, can’t even focus right and image is super blown out. Huge bummer, really really hoping they make it exactly as it was before :(
Have a Problem with FilmLab: Negative Film Scanner? Report Issue
Why should I report an Issue with FilmLab: Negative Film Scanner?
- Pulling issues faced by users like you is a good way to draw attention of FilmLab: Negative Film Scanner to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a FilmLab: Negative Film Scanner customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using FilmLab: Negative Film Scanner.
