ReGain - Couples Therapy Reviews

by Khaylarene

I normally wouldn’t write a review for therapy because what may work for one may not work for another. However, this app is not for people who want to be in therapy. If you have need guidance, healing, or to nurture your mental health this is NOT the resource for you. I signed up for the couples therapy specializing in divorce and separation. Due to the fact that my relationship was extremely abusive and toxic. I was completely ignored in every session. Every session was about meditating, and reconciliation. I was not given one resource that was even remotely related to my situation. I spent $180, reported my concerns, corrected my therapist repeatedly and still wasn’t taken seriously. At the end of it the therapist said that this app isn’t for deep therapeutic needs. That is absolutely ok, they can sell whatever they want. However I was open from the beginning on what my needs were. That could have been discussed before I canceled. My household was put in further danger because of negligence, and my counselors only comment was “ I thought you were just reluctant to reconcile.” I still haven’t heard back from customer service. The periodic check ins they do aren’t taken seriously.

by Jenn067

I opted for this service almost 3 weeks ago at $260 a month, after my husband and I were unable to find a local couples counselor. I requested a refund and was told they extended my service for 2 additional weeks. At this point I don’t even want to bother finding someone else on here. It’s been a complete waste of time and money.
The first counselor we were matched with didn’t have evening availability which I specifically asked for. So that was days wasted. Next counselor, I write all the same stuff again and schedule a session since her availability actually lined up with what was needed. I’m not sure if I accidentally clicked cancel on the session when verifying the time but minutes later when I saw the cancelled session email I wrote in and no response. I wrote again while waiting for my “session” and she responded the next day with “ I don't think I can provide you with the assistance that you need. I think it would be better for you to get another therapist that can work with your schedule. I'm truly sorry.”

by KennedyEllisDuke

My boyfriend and I (both age 17) have been living together for 3 months after certain incidents that made me take the courage to take him in and stay in the same household together . As being a young teen it is mostly seen as a short term relationship for most couples like us . But with us living together and discussions/ plans for our future with our parents we have run into a few bumps in the road as having our own mental health issues and communication with eachother . So we both decided to take the courage and reach out to get relationship counseling through our main escape , our phones . Coming across ReGain I thought it was a great idea to do so . We both downloaded ReGain and checked off all of our improvements we would like to make in our relationship and then waited for an email confirmation as most of you know of if you signed up …. I then received an email late today at 2:29 ( not mention I signed up yesterday at noon) stating that because of our age and our concerns we were denied for counseling and were told to find in person counseling . Now I believe if ReGain is including the option to let 12+ preteens and teens to reach out that we should be able to have this opportunity.. I am very disappointed as this would’ve been life changing for me and my boyfriend …

by Christian Through Buddy

I signed up for the BetterHelp app and was matched with a counselor within an hour. While this is ideal, I didn’t think the therapist was a good fit for me as he had a very theoretical approach (speaking more on the science of psychology) while my interests were in a more direct (or simply realistic/humane conversation). I requested to cancel my betterhelp subscription and switch to this app so I could do therapy with my partner. I was then connected with the very same therapist again. I tried to reassign myself to a new therapist but the this app app did not show me an option for that. Even more frustrating is that, I have tried emailing support and they say they reach back in 1 business day but this is not the case for me so far. I tried calling but the available phone number is simply a customer service center that relays your message as an email to support. How is there no support available to instantly assist customers with technical issues? Now I have paid for a weekly service where I am in my 3rd day and I have not received any help whatsoever.

by Kay00702

I have tried this two different counselors. The first one kept sending generic worksheets and never really asked questions pertaining to my specific situation. The second guy. I had hope for him. He seemed great at first. We had one live session which he wanted to talk on the phone but I just wanted to message. He seemed annoyed by that. After our session he did do a check in later that day but I was busy so I responded the next day and answered some questions he had asked and shared some thoughts I had. He later messaged that I should schedule a session. He didn’t acknowledge or reply to anything I actually said. 1. I don’t want to talk on the phone yet he keeps pushing it. 2. All of the sessions he had available was for the following week and non of the days actually fit into my schedule since I work 10 hour shifts and don’t want to spend my breaks or short lunch on the phone. 3. I just felt like he could have at least replied to at least something I said. I mean I know unlimited doesn’t mean my counselor is unlimited available to me but when he does check in I mean like say something. I thought the benefit to a platform like this is that one can share thoughts as they arrive.
I just feel like this has been a waste not once but twice. And I’m not even sure if this is like real counseling.

by 💢🆗💥🐛

We tried this app for couples therapy due to a lack of access and availability to in-person, local therapy. this app is simply a connection service that uses less personal information than a dating app to match you with a therapist. It is clear to us that the company does the bare minimum to verify that the therapists are good at their job. It seems that this app makes sure that the therapists they hire are licensed but that’s where it ends. We met with 2 different therapists. Both were unprofessional and either inexperienced or overall not good at their job. One therapist was 15 minutes late for a session, then her cell phone rang 5 minutes in, then tried having us role play within 15 minutes of meeting us though we were clearly uncomfortable in the situation. The other therapist was very sweet but completely inexperienced and lacked the level of professionalism you would expect from a licensed therapist. this app just links people together and collects the money. The customer service was quick to respond but other than a generic auto response apology they did address the issues I brought to them. After 3 session, 2 different therapists we opted to cancel and receive a full refund. We will get on a waiting list with a local therapist.

by JessikaG305

My boyfriend and I signed up to work through our issues. The first counselor we were matched with didn’t even bother introducing himself we had to message him to get started. He was slow to respond and milked our free trial. Once it got into the paid week ( which was thankfully discounted ) it took a few more days of chatting and we finally booked a session. THE COUNSELOR DIDN'T SHOW UP. We were livid. We kept messaging. No response. We dropped the counselor and emailed support to complain. They told us they don’t do refunds for missed sessions but they had extended our subscription a week so we didn’t have to pay for that week. We found another counselor - this guy at least introduced himself. We expressed our experience had not been good so far. We already had two weeks wasted and we’re eager to start. I allowed the counselor to pick the appointment time. Guess what? HE MISSED THE APPOINTMENT. We waited 45 minutes. Two counselors. Two missed appointments. Wasted time. I emailed support to let them know another counselor had missed our session and I was canceling. Their response? They confirmed the cancellation and refunded what we had paid. No explanation or apology. At least we got back what we paid but what a waste.

by Yennifaire27

I’ve received a ton of really meaningful help with BetterHelp and this app. The therapists I’ve been matched with are super qualified, very invested in me, and have been critical in my ability to work through my issues. I would truly be lost without them. Best of all, I have a very nomadic lifestyle, so having a single therapist no matter where I’m located has been absolutely critical to me.

That said, BetterHelp and this app’s payment structures are kind of scammy. IRL if you go on vacation or are otherwise busy, you can skip a week without paying. The only way to do this on BetterHelp though is to quit therapy, (and make sure you do it before you get charged again), and then to restart. I don’t believe counselors are paid for these times when sessions are cancelled so the platform is just pocketing all that money. Scamming people who are genuinely looking for and giving help like this is ridiculous and disingenuous and does a lot to damage the reputation and brand of the company. Being able to simply pay for the week without having to be locked into a subscription like seeing a therapist IRL would be a much better, trustworthy approach, and it’s sad that such a useful, critical service has not taken the high road when it comes to its payment plans.

by Florida Mrs.

This is a great platform alternative to in person counseling and the cost is a fraction of the price of standard in person counseling. That is awesome! I only wish there was a larger platform of counselors in my state as you cannot be counseled by a professional that practices outside of your current state. However you can see the bios of other counselors out-of-state. My initial request was for someone with my same religious belief system, a male, with couples/marriage experience/specialty, and same race. Well, although there were counselors that matched my full criteria description, there were none that practiced in my state. Therefore I was assigned to someone that met at least one of my requirements, which was experience in marriage counseling. At first it was disappointing but in the end it turned out to be a good fit for what we needed at the time. Still, I will explore the platform for when we have individual counseling needs. Who knows. The available counselors may have increased since my initial request February 2021. Lastly I will say, it’s important to do the homework in any counseling platform. If you do not do the work that you are assigned outside of these 60 minute sessions, you will not see the difference, improvements or progress in your investment.

by Ohdyno

My wife and I love the service that this app provides. It has improved our relationship tremendously. The flexibility of being able to switch counselors within the service has been very useful, especially given the unique challenges that the pandemic has brought.

ReGain has been functional for the most part. However, for quite a while, ReGain struggled to log in using Face ID. I would observe that the pin is “filled in” by Face ID, yet ReGain would appear to hang. I usually resolved the issue by killing ReGain and restarting it. It would use Face ID again, and for whatever reason, the login would work this second time around. I haven’t been able to replicate the issue on a phone with Touch ID, so either it’s been fixed or the problem is with Face ID integration.

Would highly recommend the service!

by Be Light 27

While certain aspects of ReGain may be underdeveloped, the product is worth the expense. My partner and I have been off or on for two and a half years now. We went through a separation with this app and we are now back together processing and moving forwards so that hopefully the last separation will be exactly that: our last separation. All the work is outside ReGain . The accessibility and ease of scheduling sessions is great. Working with our therapist Dr. Nolan for a few months now, long enough to show his stuff, and he really has developed a nuanced understanding of our particular situation and how to understand and work around our personal emotional reactions to one another, the bad ones I mean. Success means growing in the relationship and ReGain has been helping us to get that. Recommended if you’re on the rocks and not willing to give up without trying something else.

by Purple Chris

I’m getting SO much from this experience. Between COVID and my kids, finding time and a babysitter for couples counseling seemed an impossibility! But, in a move of desperation, I subscribed and downloaded ReGain . I’m not too found of the video capabilities as that feature seems to be unreliable. I also wish that you could schedule two sessions at a time (maybe the counselor could opt for this feature for some clients). I am SO busy, I really need to have something in my calendar earlier out rather than moving things to fit.

I filled out the introductory questionnaire and we got THE PERFECT counselor. Really, that part has been amazing. Downside, it’s couples counseling and my husband cannot also communicate/interact from his own phone. That part I find strange and needing correction.

Without those few drawbacks, this would have been a five star review for sure!

by Alittlesinger

The platform is great for facilitating both casual messages and materials between you and your counselor, and full fledged video appointments. An awesome, life-saver of a way to make counseling more accessible to those who would otherwise not wind up receiving that support and guidance. I would give it a 90% rating if the stars would allow. The only feature that is lacking, in my opinion, is the access to the groupinars. The information on upcoming groupinars is abundant and easily viewed and reserved through the this app app. BUT, the confirmation email and information on joining the groupinar (which involves downloading another app) will come through a 3rd party. There is a nice instructional page with directions on how to do this that pops up directly after booking in ReGain , but it would be nice to see the groupinars accessed in the same application at some point! Other than that, ReGain is great!

by Love Our Counselor

Started with Better help individual counseling. It was fabulous once I received the counselor (GG) I requested (referral from a family member). After a time, my hubby and I requested couples counseling with the same counselor (GG). He agreed to take us both, told us to start a new plan using this app the sister company. My husband started the process, told them in multiple emails the counselor (GG) had agreed to take us both. We even started counseling with GG. However, this app continuously sent us emails welcoming us and notifying us that a different counselor was assigned to us. My husband emailed them again and again telling them we were using GG.
Finally, I contacted Better Help and let them know we were using GG. Only then was the problem finally corrected. Loved Better Help. this app??
We both Love that we have the option of virtual counseling for such a great price. We absolutely Love our counselor. He is fantastic. We are very grateful overall. We just wish the Left hand knew what the right hand was doing at times. this app could definitely improve their customer service.

by Pea McGee

My husband and I recently started using this app and it’s been really good so far. The first counselor we were working with wasn’t a great fit but it was easy to request a new counselor. The new counselor has been great so far. The cost is reasonable and I like that we are both able to message our counselor whenever we need to.

The only recommendation I have is related to the technology. Currently ReGain /website can only contact 1 device for a session. My husband and I are living apart right now d/t the military and pandemic, so we aren’t in the same place for sessions. Our counselor is not able to have a session with both of us at the same time since we are not in the same location. In order for both of us to have audio/visual sessions they have to be done separately. The weekly fee only covers one live session per week so we have to pay a little extra for each of us to have a session. There is a message board for both of us to communicate with the counselor. The counselor can also share worksheets and other resources for us to use. Would definitely give 5 stars if 3-way live sessions were available.

by Nikks456

My boyfriend and I were matched with a therapist within two days. Unfortunately, she was not a good fit for us, and we had to wait a week to find that out, which was very frustrating. I got an email from this app support asking how my experience was so far--you see these emails from companies all the time. I decided to respond and let them know about the wasted time with the first therapist. They responded kindly and gave us a free week to make up for it! I appreciate that so much--a company that actually listens to feedback and makes things right. We switched therapists, which thankfully this app makes extremely easy to do, and the new one seems like a much better fit for us. Thank you for everything this app.

TLDR: this app listened to my feedback and made things right with me, and I'd recommend them to anyone.

by Gabi C Esq

I really enjoy ReGain! My husband and I were connected with a counselor in less than 24 hours and she has been extremely helpful. They allow you to pick the type of counselors you want to work with by asking you some questions. Our counselor is responsive and we communicate via text, video chat and phone within ReGain . The only downside to using ReGain is that you can’t schedule more than one video or phone call at a time. You have to wait until your appointment is over to schedule another one and sometimes the availability is limited. For example, we would like to have a set time every week but we can’t schedule multiple appointments so we have to deal with the luck of the draw. Overall though, I would definitely recommend using ReGain and service.

by Lilikausa1234

My boyfriend and I love each other but because of our differences cultural we were having a hard time to adjust to each other. We thought that we couldn’t have time to go to a counseling in person or even afford it but I found ReGain and we decided to try. It has been very good and we have our meeting online in the comfort of our house. Our counselor is very patient and firm at the same time and can point what we need to improve and some other stuffs that we couldn’t realize by ourselves. It is very easy to accept when it comes from someone outside of our circle. We feel secure and we feel safe. We are very happy with this and we are doing much better in our relationship. We try to follow all the homework and now I can tell that we are working as a team.

by ProgrammerChick

I think this form of therapy is very helpful and convenient, however of course no therapy is helpful if the people don’t want to actually work on the issues themselves during the time out of session. Compared to traditional therapy copay prices I feel like you get almost more value here because of the written sessions. My only issue I have is with ReGain itself is that there isn’t like an auto-save with the message center. I would suggest you write out in something that autosaves like a separate word processor or notepad / google drive and then paste it into ReGain . Sometimes if you exit ReGain or website you can lose what you write which is very frustrating lol but it’s avoidable & I’m sure app developers can fix that in the future. I was lucky to be matched with a great therapist right away who we feel comfortable with and already it has helped our relationship! I think it just helps have peace of mind to have an outlet to dedicate to your issues rather than have them linger around.

by Krisflecken

I am new to this app. My first live session is tomorrow. However, I have been using ReGain for over a week. The daily journal suggestions have been such a powerful tool. I have been able to communicate regularly with my therapist through messages and she has been able to give me feedback even though I have not officially had a live session with her as of yet. I already feel like I am making progress and we are just getting started. I love that there are several group/webinars to choose from as well.
I would also like to point out how convenient this app is. I can log in and communicate anytime I want. I don’t have to schedule or wait for an available appointment with a therapist and drive to a location for a session.
The value is a huge plus as well. I knew I was going to need more than once a month if I wanted to make progress. However, I could only afford once a month with my previous therapist. With this app, I can afford weekly sessions plus the freedom to communicate with my therapist anytime, anywhere. I am so grateful that I found this app! My future self is feeling stronger and shining brighter already.