ChangeGear Reviews

ChangeGear * for mobile provides a completely dynamic experience for IT staff and end users that want to quickly monitor and access their ITSM services from anywhere and at any time from their iPhone or iPad.

Whether it's submitting requests, checking the knowledge base, interacting with the chatbot, or keeping an eye on productivity, ChangeGear for mobile is the most convenient way for users to interact with the service desk and all its associated processes.

FOR END USERS: End users can quickly submit requests, access the knowledge base, view announcements, and interact with the chatbot (depending on system configuration) for fast automated support of low-level issues.

Work on the go: view and manage tickets and tasks, access the mobile-optimized dashboard for views into metrics and KPIs, and use the CMDB to get critical information on assets while in the field.

FOR IT STAFF USERS: IT Staff can access ITIL-based modules like Incident, Problem, Service Request, Change, CMDB and more.