Neo TV app not working? crashes or has problems?

Neo TV Status

Last Updated on 2022-01-09 by Bramerz

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270 User reports:
App has problems

User reports 270

⚠️ Most reported problems ⚠️

Not working

56.3%

21.0%

Account

9.6%

Crashes

8.8%

problems reported in the last 24 hours

24 hour clock ⏰

2 Reported Issues: 😵🆘🛟🚨📢

Wanda

2023-06-10

Ended up resetting device and now it says error connecting to server useless

Amin

2023-02-19

Switch off all the time , I clean the storage and some app , still the same issue . Thank you

Showing 1-2 of 2

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Common Neo TV Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Neo TV app on iOS and Android devices. Solve all Neo TV app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Neo TV iPhone Issues and Solutions

Neo TV iOS app crashes, not working, errors
Neo TV iOS app network issues
Neo TV on iOS has black/white screen

Neo TV Android App Issues and Solutions

Neo TV has errors/crashing/not working
Neo TV server network connectivity issues
Neo TV has black screen

Neo TV iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Neo TV app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Neo TV app crashes or not working on Iphone (iOS):

Close and restart the Neo TV app on iPhone
Update Neo TV app to the Latest Version for iOS
Uninstall and reinstall Neo TV iPhone app
Update your iPhone to the latest iOS version

Fix Neo TV on iPhone unable to connect to server/internet connection issues::

To resolve Neo TV network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Neo TV black/white screen (blank screen) on iPhone:

Follow the Neo TV iOS app troubleshooting guide Here →

Neo TV Android App Issues and Solutions

Fix Neo TV not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Neo TV app issues:

Force Stop the Neo TV App
1. On android, goto "Settings" » click Neo TV app. » click "Force Stop".

Update Neo TV to the latest version on PlayStore

Clear Neo TV App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Neo TV app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Neo TV.

Fix Neo TV unable to contact server/ Neo TV internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Neo TV » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Neo TV » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Neo TV on android.

Solve Neo TV black/white screens issue on Android:

Follow the Neo TV android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Bramerz, developers of Neo TV.