Contact RUCKUS Unleashed Support

This “SmartHome” system is a joke. Lennar must have purchased a ton of this garbage. For 2 years it has had daily “heartbeat lost” events. Every time there is a power outage(most likely by Lennar construction activity) the ICX7150 switch will not accept power from either my Nighthawk R7000 or R6850 routers. Phone support originally could get it functioning again until this year. I tried upgrading to the Arris SB8200 modem without any change. I have far superior internet service just using my own equipment. Commscope no longer provides phone or email support to Lennar home buyers!

This app will let you upgrade your firmware, manage the network names and passwords and set schedules and easily spin up another SSID. So yes all the basics are there. There are SO many things wrong with it though. For example when you enter the app it ask you to do a typical install, gateway install, or manage network. The very first time you use it, this makes sense. Every other time you’d want it to go straight to the login page. The app will surely know if you’ve already set up your network since it’s stored data about it. The app nicely gave me a push notification warning about a rogue network that had shown up. Great. Now if I could see more about that warning or get the notification (little red number) to go away. It feels like they really had no idea at all what their users would need on a regular basis beyond setup.

This system was installed in our newly built home by the developer. We received no instructions on how to operate the Wi-Fi system. It was easier to replace with an xfinity Wi-Fi system than try to work with this system, so now I have two Wi-Fi systems in my home. I hear Ruckus is a good Wi-Fi system but until ruckus spends a little time educating its residential users, their systems will be unused or replaced.