Contact Albion Online

Contact Albion Online Support


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About: Albion Online is a cross-platform sandbox MMORPG set in an open medieval fantasy
world. The game features a player-driven economy where nearly every item is
player-crafted.



Albion Online Customer Service 💢

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NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Sandbox Interactive GmbH



Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Albion Online Website

Privacy Policy: https://albiononline.com/en/privacy_policy

Developer: Sandbox Interactive GmbH





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3 Most reported problems 😔💔

4.7 out of 5

Be warned

2025-03-01

by Natsport

Typical money grab game. Great game when it first started but now they only care about your money. No customer support, they will tell you to contact customer support by email which never gets answered. Which you will see in their reply. If you do play, play a melee style character.... this game has turned into the typical stealth kill game where you see the opponent for about 8-10 seconds for the duration of the fight and they can kill you without any effort. Or roll a bow character, they can kill casters without any skill just stand still and press 3 buttons. If you want to even enjoy the game a little don’t be a caster type, this game does not play well for magic style casters. Remember it’s a mobile game and they nerf casters so that it can be melee mobile friendly. RIP to anything that needs a magic staff. And be careful about giving money to people or accepting money from people. They will ban you with out just cause and not care at all how much evidence you give them to show your side. They just keep your hard earned money and time. This game is a mobile game now and should be treated as one. Great to play for free but do not by gold in game. The devs can not be trusted to be fair.

Awesome game! But not so great community

2025-03-02

by Jairo Infinite

Really loved how you can be who ever you wanna be and how you get to take part of the market. However, the community is not quite as I thought. Must of the time you’ll see people criticizing your build and guild members making you feel like you’re part of the guild without the companionship/fun part and just make you do stuff. At times you’ll find a lot of hackers where you would normally go to loot. I have around 4 days worth of playing it and this are some of the issues that I and a handful of people had to deal with. Despite all of this, I really loved this RuneScape game style tbh. Though there’s a couple of things that you shouldn’t even try to do because of the bigger guilds and the veterans who started since beta. At the moment, it’s a waste of time to spend time crafting equipment or buying a store because of the cartel that exists in the game and the bigger players trying to run any kind of business out. The way you progress is very satisfying. It follows this ideology that practice makes perfect which really suits it. You will try to specialize on your equipment slowly while you unlock new tiers or rarity of equipment that you can equip. Wouldn’t recommend playing solo. If you’re playing with a handful of people, stick with them and don’t interact with others since there have been cases of people joining groups just to tell the assassin where you are.

Great game

2025-03-03

by Zwingli87*451

My son and I were looking for a game to play together that operated like WOW. We new this would be a trail run for us, and we wanted some time to get into the game, so we started over Christmas break 2023. We did pour a good amount of time into it, and we have seen the returns. We really like this game. We have not found it difficult to make game currency (silver). We have not found it to be difficult to advance. We are not PVP guys. We stay in Tier 5 and down areas. We are settling into a grove. Oh, we did each buy a month of premium. I don’t know if we will continue, but I have no problem supporting a game if it is fun. I have not found the in-apps purchases to be intrusive or even necessary. I will say the 30 learning points you get from premium service is great, but I could see us grinding through without them if we choose to go back free. We are 3 weeks in and we are making about 400k silver per day each doing about an hour of grinding. The only thing I have not liked is not being able to do something quick if I have 15 during my day before I start playing at night. Hard to get into anything without dedicating an hour to it. There might be some things we don’t know about yet, but this is my biggest complaint thus far.




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