Contact lichess Online Chess Support

by Fiercey13

The developers won't do anything about players who cheat with an engine, and won't do anything about players who run around at the end of the game instead of resigning, and won't do anything about players who run out the clock on their last move instead of resigning... essentially condoning harrassment in the game. But if you message these players and TELL them they are being jerks then it is apparently a mortal sin on Lichess, and they will secretly block your ability to communicate without telling you, but make it look like you can still communicate. I tested this with some friends and sure enough they could not see any of my messages or my chat, but to me it looked normal. So cheating is perfectly OK and acting like a jerk is perfectly OK, but tell someone they are being a jerk and it is a terrible sin on Lichess. This is so backwards. Instead, the developers should treat players like adults who can block our own chats and messages if we don't like something, not like babies who can't handle the truth.

by Trgiacoma

Play on browser. When playing on the app, I can’t tell you how many times I have lost games because of some form of lag? The app will just sit there during the opponents turn, and a minute or so will go by and then next thing you know it sets the opponents clock back up a minute, sets your clock down a minute and then says that you forfeited because you “left the game”.

What’s worse is when it temporarily bans you from playing because it does it a couple times in a row and so the server thinks you’re intentionally running the clock out instead of resigning... even if you’re winning the game when it happens.

Going to have to play on a different app.

by Vizspring

The developers seem to have rewritten the app, changing what were native controls and replacing them with a web interface. It is 100 steps backwards. The new interface frequently mis-judges the tapped square, literally ruining games with “mis-taps” that were not the fault of the player. The new UI doesn’t show you any game info while playing, including who your opponent is. There is no way to star a game after play. And nearly all animations and scrolling in the app feels wildly “fake” and not native, with physics and curves totally botched. The app developers should return to their native codebase. When you make a web view-driven app, the quality is lost.