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I can’t even scan a ticket and when you go to manually enter only numbers are available no letters. I searched by license plate and says no results when I have 6 tickets pending and I postponed 2 tickets so I know for a fact they are all registered but for some reason this app is useless I can’t do anything and I was hoping this 4.7 rating was real but clearly there’s a glitch as you see in the reviews it’s impossible this app has that rating. I just want the app to work as advertised. Unfortunately not even close it needs to be updated asap. Frustrating after 10tries I quit and I even deleted and reinstalled and nothing still freezes on camera and can’t enter letters just numbers. Terrible experience because as we all know Nyc the app nor website work so they just want to suspend your license and extort you as much as possible in their crooked system. Constantly harassed and no way to dispute just accept that everyone is guilty and thats why Staten Island has the highest conviction rate in the entire country.. Hmm wonder why..

I used this app to pay a parking ticket, it went very smooth. Then one rainy day, I find what looked like a ticket next to my car as I went to move it for street cleaning. If there was any writing on this ticket, it had washed off so I had no idea if it was even for my car, or what the # was. Just to be sure I regularly used the “look up ticket by license plate” feature in this app which consistently came up with no results for over a month (yes, all my info was correct). Finally, I got a letter in the mail saying I had an over due ticket! Luckily this letter had the ticket number on it, and low-and-behold it is in the system assigned to my license plate, which was still turning up no results. I will note that it did work on the first ticket, and so I trusted it, only to be let astray at my expense. My advice: just pay by mail or online, don’t waste your time or loose money on this database-hemroid.

Writing a defense in this format is nearly impossible. You can’t read what you’ve written and must constantly go in and out of writing mode to read and edit what you’ve written. Since the app only accepts Jpgs all photos must be converted which is another unfortunate wrinkle that adds time and frustration to the process. Is it set up like this so you’ll just give up, pay the ticket even if you think that you have been wrongly ticketed???I would almost pay $65 to avoid this frustrating, ill-conceived nightmarish process. I had to enter all the required information at least six times before it was acceptable to the app. There is something the matter with a process that is this complicated.