Samsung Family Hub Reviews

We’ve had it for a week now and we are very happy with it. Touch screen is a lot of fun. Three most useful features are the to do list, shopping list and the calendar sync with our phones. Weather app needs to be updated and not having sports in the morning brief is criminal! When it comes to recognizing food the expiration dates it gives don’t make a lot of sense all the time and it’s kind of a hassle to have to log all your food into the fridge so we probably won’t use it. I hope more apps get included down the road to allow us to get more use out of this and make us have a reason to purchase more Samsung products down the road.

The mobile app is useful for uploading photos to the fridge, and I can imagine the lists would be useful for some families, but I can’t believe the meal planner functionality isn’t available in the mobile app. I don’t want to have to stand at the fridge to type in our meals for the week. It would be easier to go back to the old school approach of writing it down somewhere in the kitchen. Since I order groceries from my phone, I’d like to keep my meal plans in the Family Hub app so I don’t have to transfer the information for the family to see.

The few other tools in the mobile app are the fridge inventory feature, which is so unreliable it’s comical, and the calendar.

While we’ve enjoyed the refrigerator, SamsungFamilyHub hasn’t been very useful to us. I hope they’ll add more available functions in the mobile app some day.

I love our new fridge and all the features. That I give 5 stars. I also love the family board, but SamsungFamilyHub has been giving me a lot of issues. For one, it runs very slow. Two, I had some cropped photos from screenshots but when I uploaded ... it only uploads full screenshot view, not my cropped view. And you can’t crop after the fact on the fridge. Three, I don’t have access to my gallery (or I haven’t found the gallery app) on the fam hub... so I have to be in front of my fridge to see if photo has been uploaded. Four, I uploaded a video and clicked to add on my family board... however it never showed up. I try to click the add video again, but now it says 1 video is max. The first video never got added so there is nothing on board showing up to delete, yet now I can’t add another video. :(

We love this, super easy to find my grocery list! But!!! The last two months I’ve had to delete and reinstall SamsungFamilyHub 3 times. I hate the smart things app and don’t want to use it!! I’d rather buy a different brand of fridge before I use the smart things app.

I had the fridge for about a year. It was great. One of the key features was that the kids love drawing on the screen. They don’t offer a way to share the pictures from the screen or add them to any sort of album, definitely a missed opportunity since you can only have 80 drawings. You could however use SamsungFamilyHub to view the whiteboard drawings as well as draw on the whiteboard from your phone. You still couldn’t download them or email them but you could at least screen shot them. Now they don’t support the newer software on the fridge with SamsungFamilyHub. They want you to use SmartThings which fragments all the features as well as removed half of the features. Now I can’t view the whiteboard at all. All I get it notes.

The latest update deleted our pages/ pics/ apps and returned the fridge to factory settings. It took forever to set up all the swipeable pages the first time and I’m so frustrated to have to do it again. Our family board was completely wiped and now there’s extra pages we can’t delete, including the first page after the family board, which is now some sort of cooking page nonsense. So instead of being able to immediately swipe to the apps/ features we use, they are now paaaages later. Super frustrating. Please tell people when your updates are going to wipe all out stuff/ make us have to set up the whole console again.

I bought a new Samsung fridge and want to use the Family Hub app with it. SamsungFamilyHub crashes when trying to launch. This is happening on my iPhone XS, as well as 2 other iPhones we have at the house. I called Smart Things support and they said it was an account issue with two-factor authentication. They transferred me to the accounts department. They said it’s an app issue and transferred me back to the apps department. Now, 1 hour into my call, I’m troubleshooting with the apps team who says my phone and fridge need to be on the 2.4 GHz home network to work correctly. Doesn’t seem right to me and also doesn’t explain SamsungFamilyHub crashing upon launch. SamsungFamilyHub also crashes when using cell signal. We got disconnected and she hasn’t called back.

Dear Samsung

I purchased a FAMILY HUB fridge… One of the main reasons for purchasing this fridge was for the features of the FAMILY HUB. I understand that when you agree to update the software version you agree to any and all changes (sure it’s somewhere buried in that long agreement text you have to “hit agree to when you update) but I don’t think ANY one was expecting you all to essentially remove the FAMILYHUB from our FAMILYHUB fridge … Yah you “merged the features” insert rolling my eyes… but all you did was keep the feature of uploading photos … and the basic fridge controls.. also it’s like excruciatingly painfully slow “uploading” photos .. it’s ridiculous. “Software Update” you all should address this - develop it better to include these features again.. I mean the Alexa is cool but the whole point of the features I think he can hub shopping list … notes … is to be able to access it from your phone when your out doing these things you wrote down on your fridge to remember to do in the first place .

Thanks
FamilyHUBlessJaneDoe

Family Hub no longer works. I had to delete all of my photos off of my refrigerator to be able to do the update and after the update was finished I realized that I’m not able to upload anything unless I have a Samsung phone or tablet! I’m so mad right now that I could SCREAM! I spent $4000 on a refrigerator that I LOVED (past tense at the moment) mainly because of the scrolling pictures. You have no idea what you have taken away from me….nor do you care I’m sure. Seeing those pictures every day brought a lot of joy into my life. I had all of my family on there and especially ones that we’ve lost in the past year. I’d give you zero stars if it would let me. 🤬

It makes it easy to know what we need when we goes to the grocery store. If my husband is out getting stuff for the yard , he looks at SamsungFamilyHub and stops to get what we need. So it has really made our lives easier. Especially during COVID-19 he went daily since our grocery stores were almost empty and it hard to find a lot of stuff we needed, so him having a list on his phone was great.

Same as others here. Refrigerator updated and now I have to use the SmartThings app which has 25% of the functionality. It’s slow, buggy, and is missing even the most basic features.

It can’t even upload more than one photo at a time. Worse, it uploads the photos in a warped aspect ratio that makes my family look super fat and short. Hahahaha. SamsungFamilyHub is a joke and the fact that Samsung is forcing me to use a pile of junk vs the family hub app that actually worked well, is infuriating.

Please allow us to use SamsungFamilyHub until you get the smartthings app fixed.

I’m on an IOS device and connecting to the Family Hub is such a hard experience. It started working fine and i was able to upload photos and add them onto the screen along with memos and reminders but now when you go into SamsungFamilyHub nothing works and tells me to use Smart Things which doesn’t do the same things Family Hub does and does not control any of the same things Family Hub did but there’s still a Family Hub option back?? reinstalled SamsungFamilyHub and installed again and with the same issue.

I bought the fridge just for this screen and to stay connected with my family when traveling for work. Then the August 2021 update came and eliminated my ability to drop photos and notes and grocery list updates using my app and having them show up on the screen. Even when I’m home it doesn’t work right with SamsungFamilyHub now. So disappointed. Wrote into them on FB but they just sent me links to troubleshooting that didn’t help. Hoping they actually read this post and fix things that they ruined.

I’m referring to the update for the actual fridge itself. I’ve never in my life experienced such a bad software update. The new functionality is so un-user friendly, I don’t know what kind of team came up with it but they should be fired. Nothing works and the home screen has a terrible layout. You can change it but none of them are good. Go back to the old version! We’ve trying updating all of the apps and restarting it but half of the apps work about 50% of the time. And they’re SO slow. The previous version was nothing like this.

SamsungFamilyHub has become obsolete and left my smart fridge without a working alternative. It seems as though ever since I upgraded my iPhone software to iOS 13, SamsungFamilyHub no longer works. It stays in the cycle of “Gathering family information..." and then comes back with "Unable to connect to server. Check your network connection and try again." It stays in that loop and never allows me to log in, even though there is nothing wrong with my WiFi connection. I can no longer upload new photos or anything else to my smart fridge.

Though a little slow, it is great to have all my fridge info just a few clicks away. No longer have to make shopping list...as long as I remember to update my needs on the shopping list, and love having multiple list options for “whatever”. My grandkids love taking pics and uploading for the ongoing slide show at Grandpaw and grandma’ house....,😎

Communication between phone and fridge I suppose are the root of frustration with SamsungFamilyHub. I have uploaded photos 4 times, appearing successful on the phone, but when I go to the message center to add a photo the stock photo strangers are the only choices given. I want to see MY family, on MY fridge, in MY kitchen, in MY house. Also, in-fridge camera will only update if you access from fridge touchscreen. If I have to get that close to the refrigerator to get a picture I might as well open the door. Using iOS 14 and will not buy a Samsung phone in order to use SamsungFamilyHub.

We have had this new refrigerator for 5 days and live it so far including SamsungFamilyHub and smart things app.
The only down side so far is that you cannot download any afoot so apps. The only apps available are the ones that are preinstalled.
Hope that will change soon.
Thanks

This update is a rather large step backwards. The only app we used on a daily basis was the calendar app and now there are limited views and you cannot view the fridge calendar unless you are AT the fridge whereas before you could check it with the Family Hub app which is no longer working due to them moving over to Smart Things. Hopefully, the developer(s) will add improvements to what is currently available in Smart Things because a LOT of functionality was lost in this UPGRADE.?

A nice idea but the shopping list created and updated on the refrigerator does not always reflect on phone. I recently made updates to shopping list and then went to the store only to notice updated list did not sync with phone. Very frustrating as I should’ve just used the traditional pen and paper because I ended up forgetting to purchase some items

Listen, the concept is cool but just go ahead and make it a usable tablet like any other tablet. Get the apps I want to get not a set limit, use it just as a tablet or iPad. No reason to be so limited. People have so many different apps they use to plan life with and having to learn an app that doesn’t communicate well with others is a pain. Just let it be open for use and likability with existing platforms. It’s always sucked to be so limited on app choice.