Contact SleepSpace Support

by Credible1

I feel like I wasted money on investing in this scammy app and its smart bed. The product page lies and says that the smart bed collects micro motion data, but when you talk to support and turn of health app integration you see that the app itself is collecting crappy data and passing other data sources off as its own. The app marketing also lies and suggests filling out the sleep survey and daily sleep journals but then the survey is a two-bit Facebook knockoff of a sleep chronotype and you can’t utilize both wearable data and journal data at the same time. Finally, because I don’t allow it Health app data I see that it doesn’t upload its own sleep data to your online profile where I should be able to see charts of how my sleep is doing over the month I’ve been using it. Instead it says “no data” indicating to me that it is again trying to siphon your Health app data from other sources and pass it off as its own data.

by Mtnmama457

Update: I gave it a second chance. Night #1 it worked. Night #2 it didn’t crash, but it also didn’t save the data. Night #3 it did the same thing as my first try: crashed and now the app is unusable again. It’s too bad because the deep sleep stimulator is a great idea. I’ll just have to buy a thousand crickets.

I was excited to get started and induce some delta wave activity. I normally sleep in silence with only the sounds of nature like owls and coyote. I suffered through my first night of sleep. When I woke up and told the app I was done sleeping, it crashed while it was apparently analyzing and saving the sleep record. Now when if I try to view sleep scores, the app crashes every time. So I’ll probably have to delete the app to clear this. I’m debating on whether I’ll give it a second chance because for what it does, relative to other apps out there, the subscription is twice as high and has half the features.

by RaceyN

I’m amazed this app has such a high rating. It is so buggy! It has a lot of great features but nothing seemed to work properly. Didn’t import/incorporate data from my apply watch. I couldn’t do the daily sleep diary first thing in the morning (as they suggest), but once they started sending notifications for me to do it, they would keep coming ALL day, even after I had completed it.
I wasn’t excited about the fact that they tell you that the sleep coach and customer support is an AI bot (Dr Snooze), yet even that was a let down! The one big benefit from that should at least be the fact that it’s available 24/7 (as they state), but each time I tried to connect with it, the reply was that someone would email me within a few hours- they never did.
There were lots of other glitches, but I’m TOO TIRED to write it all out! But if anyone at the app is reading this, please feel free to reach out! The app has a lot of great intentions and I’d love to see the tech behind it worked out.
The one feature that worked which I really enjoyed was the ability to set a soundscape to help me wind down, and then switch to a different one to play throughout the night. That was great, but I’m not going to pay the full subscription fee just for that.