My Device ID Status

Last Updated on 2024-06-26 by AppsFlyer

I have a problem with My Device ID

Are you having issues? Select the issue you are having below and provide feedback to My Device ID.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with My Device ID by AppsFlyer? Report Issue

Common My Device ID Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My Device ID app on iOS and Android devices. Solve all My Device ID app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My Device ID iPhone Issues and Solutions

My Device ID iOS app crashes, not working, errors
My Device ID iOS app network issues
My Device ID on iOS has black/white screen

My Device ID Android App Issues and Solutions

My Device ID has errors/crashing/not working
My Device ID server network connectivity issues
My Device ID has black screen

My Device ID iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My Device ID app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My Device ID app crashes or not working on Iphone (iOS):

Close and restart the My Device ID app on iPhone
Update My Device ID app to the Latest Version for iOS
Uninstall and reinstall My Device ID iPhone app
Update your iPhone to the latest iOS version

Fix My Device ID on iPhone unable to connect to server/internet connection issues::

To resolve My Device ID network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My Device ID black/white screen (blank screen) on iPhone:

Follow the My Device ID iOS app troubleshooting guide Here →

My Device ID Android App Issues and Solutions

Fix My Device ID not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My Device ID app issues:

Force Stop the My Device ID App
1. On android, goto "Settings" » click My Device ID app. » click "Force Stop".

Update My Device ID to the latest version on PlayStore

Clear My Device ID App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My Device ID app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My Device ID.

Fix My Device ID unable to contact server/ My Device ID internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My Device ID » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My Device ID » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Device ID on android.

Solve My Device ID black/white screens issue on Android:

Follow the My Device ID android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AppsFlyer, developers of My Device ID.

About this app

Use My Device ID to directly register test devices and test AppsFlyer SDK integration within your app. AppsFlyer, the world's leading mobile attribution and marketing analytics platform, helps app marketers worldwide make better decisions.