Contact Spendesk

Contact Spendesk Support


Company Name:

About: Spendesk is the all-in-one spend management platform built for employees and finance.

Headquarters: Paris, Ile-de-France, France.


 
  2024-10-30

Spendesk Customer Service 👿🤬😡😠💢😤

Spendesk Contact Information

Listed below are our top recommendations on how to get in contact with Spendesk. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Spendesk. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Spendesk



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Get Pricing Info for Spendesk
Contact Spendesk! Or Contact Support
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Spendesk in the News!


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Read 3 Customer Service Reviews 😭😔💔

4.7 out of 5

Mostly good but lots of bugs

2023-10-09

by Bummer Toons

What’s good:
The ability to quickly upload or take photos of receipts works great. I like that the app also lets you have different business entities to make it easier to submit expenses to the correct entity.

What’s not good:
When you upload an expense in a foreign currency, the app lists your expenses in your home currency, and this makes it difficult to quickly locate an expense from a long list of expenses. For example, if you create an expense for a €20, the app displays the expense in your list of pending, approved, or paid expenses in $ (if that a your home currency). If I need to search for that €20 expense later, I have to know the approximate exchange rate to figure out which expense is the one I’m looking for. This is difficult when you have multiple expenses for the same thing, like taxi or ride share expenses that are all between 18-22 euros, as an example.

The bugs:
These are really annoying because you have to manually correct them on literally EVERY expense entry.
- the app is unable to recognize the € symbol or the word “euro” when it scans a receipt. 100% if the time, the app incorrectly assigns £ or $ to scanned receipts that clearly display €. Yesterday, the app incorrectly applied a currency I have never encountered. This is a huge issue for businesses, because it means that you will reimburse too much or too little.
- The app ALWAYS assigns the wrong date to literally every expense. The date is almost always 1 day in the past and sometimes two. This week I even had an expense where the app assigned a date of September 1, 2015.
- lately, the app wrongly says there is a duplicate expense when there is not. I just arrived at the airport and created a new expense for the taxi ride to the airport, and the app said that my expense was a duplicate of an expense from 7 hours ago (when I was asleep and had not even gotten into a taxi). I checked the list of expenses to see whether there was one for the same amount, but there wasn’t. I submitted the receipt, and sure enough, there is only the one, correct expense I just created - no duplicate.

These bugs are consistent, and they’re annoying. I’m surprised the developers haven’t tested the app and discovered these bugs because they’re existed for quite a long time. It’s frustrating to have to manually correct currency and date on every expense. If the developers fix these bugs, the app would be a 5-star app.

Mostly good but lots of bugs

2023-10-25

by Bummer Toons

What’s good:
The ability to quickly upload or take photos of receipts works great. I like that the app also lets you have different business entities to make it easier to submit expenses to the correct entity.

What’s not good:
When you upload an expense in a foreign currency, the app lists your expenses in your home currency, and this makes it difficult to quickly locate an expense from a long list of expenses. For example, if you create an expense for a €20, the app displays the expense in your list of pending, approved, or paid expenses in $ (if that a your home currency). If I need to search for that €20 expense later, I have to know the approximate exchange rate to figure out which expense is the one I’m looking for. This is difficult when you have multiple expenses for the same thing, like taxi or ride share expenses that are all between 18-22 euros, as an example.

The bugs:
These are really annoying because you have to manually correct them on literally EVERY expense entry.
- the app is unable to recognize the € symbol or the word “euro” when it scans a receipt. 100% if the time, the app incorrectly assigns £ or $ to scanned receipts that clearly display €. Yesterday, the app incorrectly applied a currency I have never encountered. This is a huge issue for businesses, because it means that you will reimburse too much or too little.
- The app ALWAYS assigns the wrong date to literally every expense. The date is almost always 1 day in the past and sometimes two. This week I even had an expense where the app assigned a date of September 1, 2015.
- lately, the app wrongly says there is a duplicate expense when there is not. I just arrived at the airport and created a new expense for the taxi ride to the airport, and the app said that my expense was a duplicate of an expense from 7 hours ago (when I was asleep and had not even gotten into a taxi). I checked the list of expenses to see whether there was one for the same amount, but there wasn’t. I submitted the receipt, and sure enough, there is only the one, correct expense I just created - no duplicate.

These bugs are consistent, and they’re annoying. I’m surprised the developers haven’t tested the app and discovered these bugs because they’re existed for quite a long time. It’s frustrating to have to manually correct currency and date on every expense. If the developers fix these bugs, the app would be a 5-star app.

Mostly good but lots of bugs

2023-11-10

by Bummer Toons

What’s good:
The ability to quickly upload or take photos of receipts works great. I like that the app also lets you have different business entities to make it easier to submit expenses to the correct entity.

What’s not good:
When you upload an expense in a foreign currency, the app lists your expenses in your home currency, and this makes it difficult to quickly locate an expense from a long list of expenses. For example, if you create an expense for a €20, the app displays the expense in your list of pending, approved, or paid expenses in $ (if that a your home currency). If I need to search for that €20 expense later, I have to know the approximate exchange rate to figure out which expense is the one I’m looking for. This is difficult when you have multiple expenses for the same thing, like taxi or ride share expenses that are all between 18-22 euros, as an example.

The bugs:
These are really annoying because you have to manually correct them on literally EVERY expense entry.
- the app is unable to recognize the € symbol or the word “euro” when it scans a receipt. 100% if the time, the app incorrectly assigns £ or $ to scanned receipts that clearly display €. Yesterday, the app incorrectly applied a currency I have never encountered. This is a huge issue for businesses, because it means that you will reimburse too much or too little.
- The app ALWAYS assigns the wrong date to literally every expense. The date is almost always 1 day in the past and sometimes two. This week I even had an expense where the app assigned a date of September 1, 2015.
- lately, the app wrongly says there is a duplicate expense when there is not. I just arrived at the airport and created a new expense for the taxi ride to the airport, and the app said that my expense was a duplicate of an expense from 7 hours ago (when I was asleep and had not even gotten into a taxi). I checked the list of expenses to see whether there was one for the same amount, but there wasn’t. I submitted the receipt, and sure enough, there is only the one, correct expense I just created - no duplicate.

These bugs are consistent, and they’re annoying. I’m surprised the developers haven’t tested the app and discovered these bugs because they’re existed for quite a long time. It’s frustrating to have to manually correct currency and date on every expense. If the developers fix these bugs, the app would be a 5-star app.


Have a Problem with Spendesk? Report Issue




Why should I report an Issue with Spendesk?

  1. Pulling issues faced by users like you is a good way to draw attention of Spendesk to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Spendesk customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Spendesk.


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