Contact Arc teryx Support
Company Name: ARC'TERYX Equipment a Division of Amer Sports Canada Inc
About: Arc’teryx has never been easier to shop.
Get ready to adventure with
technical gear and clothing you can rely on.
Arc teryx Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Arc’teryx Website
Privacy Policy: https://arcteryx.com/help/privacy
Developer: Arc'teryx Equipment
3 Most reported problems 😔💔
Company in decline
by Rasomakha
Not sure what happened, but Arc’teryx went from being one of the top outdoor clothing companies to among the worst in just a couple years. Prices increased, selection of useful products decreased. I have a huge wardrobe of Arc’teryx clothing. Looking at the website now, none of the new products are worth considering. About the only things worth buying are older styles that have been around for years, but even that selection is extremely limited. The Captive polo short sleeve shirt was one of the best on the market, yet it is no longer sold, and instead there are shirts that are more suited for a runway model. I will be taking my business elsewhere.
Just Bad
by Afvf
If you want a primitive interface then use this app. One of the worst shopping apps every used. If you think that Arc’teryx is a absolute premium product, but has such an awful app, they really aught to invest a little money. Their app is just a badly made Webbrowser, that constantly gets stuck loading pages, does not work together with the password manager of Apple (Absolute NO NO) and is all in all clunky and very slow….. DO NOT US.
I rather not buy anything than use this app.
Just fix it and make it an experience!
a great app.
by Oh_My_Goodness
The app has all the info I want about weight, durability, sizing, and usage that you would want. It allows you to compare items.
Arc’teryx customer service has always been great at helping me figure out which item would be best suited to my body frame and usage. Some of the negative reviews on the items within the app seem odd because “fast and light” is just not going to be as durable as “severe weather.” But they still leave those reviews in there, which I think is great.
Seriously though, if you are unsure on whether you want something ultra light or crazy durable, just ask.
I’ve been wearing Arc’teryx for over 15 years for mountaineering, trekking, skiing, snowshoeing, and trail running. Two weeks ago was the first time I have run into an issue with one of their items from them, and the app made it incredible easy to start a warranty claim, which was completed in less than a week.
I hope one day they will integrate their used and outlet shops within it, but until then, I am very happy.
But please bring back the zeta!
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