Arc'teryx - Outdoor Gear Shop Reviews

Arc teryx Reviews

Published by on 2026-06-01

🏷️ About: Arc’teryx has never been easier to shop. Get ready to adventure with technical gear and clothing you can rely on.


       


Overall Customer Experience 😎


😎 Positive experience
65.9%

🫥 Neutral
33.9%

🤬 Negative experience
0.2%

~ from Justuseapp.com NLP analysis of 2,969 combined software reviews.

Is Arc teryx Safe?
Arc'teryx - Outdoor Gear Shop is very safe to use.
99.6/100

  Safety Analysis »»

Is Arc teryx Legit?
Arc'teryx - Outdoor Gear Shop looks authentic and legitimate.
150.9/100



Read 20 Customer Service Reviews 😠💢

4.8 out of 5
Just Bad

If you want a primitive interface then use Arcteryx. One of the worst shopping apps every used. If you think that Arc’teryx is a absolute premium product, but has such an awful app, they really aught to invest a little money. Their app is just a badly made Webbrowser, that constantly gets stuck loading pages, does not work together with the password manager of Apple (Absolute NO NO) and is all in all clunky and very slow….. DO NOT US.

I rather not buy anything than use Arcteryx.

Just fix it and make it an experience!

Company in decline

Not sure what happened, but Arc’teryx went from being one of the top outdoor clothing companies to among the worst in just a couple years. Prices increased, selection of useful products decreased. I have a huge wardrobe of Arc’teryx clothing. Looking at the website now, none of the new products are worth considering. About the only things worth buying are older styles that have been around for years, but even that selection is extremely limited. The Captive polo short sleeve shirt was one of the best on the market, yet it is no longer sold, and instead there are shirts that are more suited for a runway model. I will be taking my business elsewhere.

It’s good but it’s missing a few things

OK first thing, for the website and Arcteryx item should be marked as sold out or indicate that there are no items in inventory before you even click on them. it’s too often that all items in all sizes are sold out.

Next for Arcteryx , we should be able to auto fill addresses and payment information using the Apple auto fill

otherwise it’s good, nice app

a great app.

Arcteryx has all the info I want about weight, durability, sizing, and usage that you would want. It allows you to compare items.

Arc’teryx customer service has always been great at helping me figure out which item would be best suited to my body frame and usage. Some of the negative reviews on the items within Arcteryx seem odd because “fast and light” is just not going to be as durable as “severe weather.” But they still leave those reviews in there, which I think is great.

Seriously though, if you are unsure on whether you want something ultra light or crazy durable, just ask.

I’ve been wearing Arc’teryx for over 15 years for mountaineering, trekking, skiing, snowshoeing, and trail running. Two weeks ago was the first time I have run into an issue with one of their items from them, and Arcteryx made it incredible easy to start a warranty claim, which was completed in less than a week.

I hope one day they will integrate their used and outlet shops within it, but until then, I am very happy.

But please bring back the zeta!

Arc’teryx knows what they’re doing

in regards to Arcteryx and their products. Not only do they think about design and implement into their clothing/gear, but also into Arcteryx . I can search, favorite, and look through their catalog with a breeze - it’s not rocket science.

This competes with other clothing manufacturers app. Why others are not on an app yet is something that I question still to this day - it’s 2021 y’all. Get with the program!

Thank you Arc’teryx for making such great products and a easy use app with no glitches. 👏🏽

Great quality clothing from a very intuitive app!

Been wearing this app clothing and footwear and using accessories for years and they never let me down. They put a lot of thought, research, and development in their products and it shows. A little pricey but as the saying goes “you get what you pay for”, in this case, those words certainly hold true.

Glitch in app when selecting an item

When I selected a certain product when using the mobile app, my screen went blank, then logged me out of Arcteryx /web site. I attempted the product selection several times.

Love!

Great app! It can be a little glitchy at times, makes me log in often, for some reason the favorites tab doesn’t always work. But very clean and organized user friendly just a few glitches. Would be very happy if that was fixed.

Makes it too easy to buy

My purchases have increased 100%, Arcteryx makes it too easy to buy things. I’m sure that’s the point, super easy interface, links to everything you could ever want right on the home screen, ability to add things to a wish list, what else is there to say? I secretly enjoy it but need to meter it’s use better.

App Runs Good, Clothes Run Better

Arc’teryx clothing has been with me through some pretty rough stuff. When the weather starts becoming life or death, and the failure of a jacket zipper or down leaking could be the difference between me living and dying, Arc’teryx will ALWAYS work for me. App runs good no glitches and buying process is streamlined and smooth. Really enjoy the address lookup.

App Review

Great app...if only they would program it to turn sideways when you are using it on the iPad. I have a keyboard attached and its super awkward to use with Arcteryx (have to hold the iPad sideways, etc.) Also, would love it if they could sync your cart on the apps. My iPhone cart/wish list is different than my IPad cart. Small gripes, but the little things matter.

Great, and would be better with AMEX

Take money like you design clothing—quality and customer centered. It would be better to accept all types of payments, even if it’s a bit more expensive on your end, as the cost to inconvenience your customers is much higher. You do a lot with your garments that cost more, and why? Use that same mindset when designing your customer experience.

Only the beginning

Found this brand couple months ago watching some snowboarding movies and so far I am really loving it i love the sleek look i only have a beanie i just got it and the fit and material is amazing lol but i plan on getting some snowboarding gear real soon wish i could buy everything though everything looks so dope keep it up!

Excellent Products

The attention to detail and quality products that this company provides are beyond any other. The materials used will last years and get you through any condition that your environment throws your way. Highly recommend this product for adventure goers and/or those who want long lasting products.

Love the iPad app, but...

I love this iPad app...very convenient to see pictures of the products, read about the technical details, check reviews, and purchase. The only thing that Arcteryx is lacking is the “Questions & Answers” section that is available for each product on the Arc’teryx website. I find this section very useful as I research a product, and I’m not sure why it isn’t included in Arcteryx .

Great Quality

The quality of your goretex is second to none and your base layering and even beanies are also exceptional.
I made a request over the Holidays to find me a Dark Magic Jacket size large and within an hour, I had emails from two customer service agents saying they had found it.
Awesome Service
Thank you
You get what you pay for :)

The finest innovative technical equipment you can buy.

I have curated my equipment over years of gear testing and find that again and again I return to my favorite brands and Arc’teryx is peerless. If I’m recommending the best to my clients and my close friends and family I can always count on quality. Thank you for the dedicated commitment to creating the perfect combination of form fitting function. Looking forward to many years of discovery ahead.

Why?

Love this brand but do not understand why your app does not work. It consistently breaks and forces the user to go outside of Arcteryx to a browser. It happens with adding items to a cart as well. For such a premium brand it’s amazing the in app experience is so frustrating. It doesn’t inspire me to stick around. Please invest the resources to fix your app. The prices paid for your items should justify the investment.

Ounces become pounds

For years now browsing and purchasing literally anything online has become easier in every way. And yet, inevitably I find myself frustrated by the little things on other sites and apps. The Arc’teryx app is crisp, clean, and easy to navigate. The product is displayed in such a way as to reduce many questions that usually arise. If you’re going to do it, do it right. It’s the basics, the little things that matter and if done incorrectly will create unhappy campers. Great job

Frequent stock updates

Arcteryx seems to show products that are in stock more accurately. Just ordered a product that has been out of stock on the website for weeks but Arcteryx has a few colors/sizes available to order.



Is Arc teryx Safe? 🙏

Arc'teryx - Outdoor Gear Shop is very safe to use. JustUseApp Safety Score for Arc teryx is 99.6/100.
This assessment is based on our NLP analysis of 2,969 user reviews. Combined with the app store average rating of 4.8/5.

Safety Analysis

89.3% of users say app is safe 👍
89.3%

9% of users have some concerns ⚠️
9%

1.7% of users say app is risky 🚨
1.7%


Is Arc teryx Legit? 💯

Arc'teryx - Outdoor Gear Shop looks authentic and legitimate. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for Arc teryx is 150.9/100 .
This conclusion is based on analysis of 2,969 user reviews.

🔏 Privacy & Data Safety

Arc teryx collected the following data from you:

  • Data Linked to You:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  • Data Not Linked to You:
    • Diagnostics



How was your experience with Arc'teryx - Outdoor Gear Shop? Post a Review




Features

• With fresh gear and clothing arriving monthly, be the first to know with product drop and sales notifications.

• Use our explore feed to find personalized product selections and content from the Arc’teryx community.

• Whether its waterproof gear, high-performance layers, or footwear, we want you to have the first chance to get it.

• Compare products side-by-side to learn about design focus, fit, technical features, and more.

• Stay in the loop with notifications for community events and product drops.

  Contact Support
Developer:
ARC'TERYX Equipment a Division of Amer Sports Canada Inc

Contact e-Mail: