Contact AT T Call Protect Support

by Soylent Bob

Have to rejoin every update I’m not paying for a useless app. And if it’s deliberately useless crippleware, I’m still not paying you because of this sham of a FREE* app that you’ve dumped on the world Still misses all the robocalls, because they’re spoofed CallerID numbers. The only option is to Block the number, which is generally pointless as the scammers are not likely to use it again. ATT can tell it’s spoofed at their end, but they don’t care, because they’re getting paid. We all know ATT tracks this so they can get paid. There’s no way ATT is letting BILLIONS of calls go through their network without getting paid.

UPDATE: ATT Call Protect caught the number even though it was spoofed as Unknown name and Unknown number! Unfortunately it’s part of an ATT-sponsored Affiliate Program, so ATT IS ACTUALLY PAYING THESE SCAMMERS! They have the number for the robocaller farm, and the ESL computer-simulated voice provides a callback number for the Affiliate, but ATT REFUSES TO SHUT THEM DOWN! Billions of calls every year translates to millions of dollars for ATT, and you know they’re not letting that much unbilled revenue slip by them! They’re not only allowing Affiliates to break their own program rules, but they’re paying them to do it, because they love the per call fees!
I guess they’d rather waste money on phony 5* reviews. They look expensive, too. They even try to dismiss a few of the common complaints (a huge hint that they’re phony reviews)

by HuckJR

The app rarely registers scam calls, and only 10% of the time does it display SPAM RISK when I receive robo calls. BUT...AT&T will block all robo calls by identifying the SSID of all incoming calls to my phone for $3.99 extra a month! Hey AT&T...you know these frauds are being perpetrated against your customers and you have the ability to stop it, by instituting caller-hardware filtering software. Do you do it for the safety and security of your customers? No, you tell them they should pay to to stop allowing the criminals your system knowingly allows to continue committing these crimes. That is aiding and abetting when you knowingly assist the criminal. Then to appease your long-standing customers who are disgusted by your lack of assistance in preventing the continuation of the frauds, you offer this app which makes the customer have to manually filter out ‘most’ of these calls, when your internal software would block the calls from going through in the first place. Sadly, after nearly 20 years with you, I think it’s time to look for another provider...merely on principal - even if the other company doesn’t offer anything more in protection from these menacing calls. Thank you from the bottom of my heart, but your offer to block these criminal calls is nothing but extortion when it is your service that is the vehicle for their existence!

by Media_frenzy

While it does well to block spammers and telemarketers. It should for the extra $3.99 a month for the PLUS features. However. It gets a single star because (1) it’s slow and lethargic. You think it has crashed or frozen but it has not. Using an iPhone 11 through multiple OS upgrades and running the most current version of the app. It never improves. (2) it’s buggy. I pay for the Plus service yet when I attempt to use some of the features, the pop-up says I must upgrade to the Plus version for $3.99. I click even though I get my bill every month for it. Then it says — you’re already a subscriber. Aaaaargh!!! Geez ATT. (3) and the worst of it all? It blocks more of my personal friends and clients flagging them as Spam. It seems to have nothing to do with my phone contacts list. If that were so, then my son wouldn’t keep being flagged as SEVERE SPAM. Only until I put a person’s contact INTO the Call Protect does it stop blocking. Well, it cost me potential work when a person called to hire me and later emailed me to say they went with someone else because he could never get me on the phone. I checked —- blocked! Again and again. I have no idea unless the person leaves a voice mail.

Not sure what’s happening with it but it’s a horrible app to have to pay for.