True Surf app not working? crashes or has problems?

True Surf Status

Published by True Axis on 2024-02-08

THE WORLD'S MOST AUTHENTIC SURFING GAME True Surf launches with 21 of the
world's greatest surf breaks driven by True Axis' real world physics simulation
engine and powered by live Surfline weather forecasts. REAL TIME
CONTROLS Realistic touch based physics enable complete control of your surfer in
real time.

I have a problem with True Surf

Are you having issues? Select the issue you are having below and provide feedback to True Surf.

User reports:
App has problems

User reports 2

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

950.0%

Connection

50.0%

Not working

50.0%

Reported Issues: 19 Comments

By Heath 6 months ago

Game doesn’t allow me to advance to lvl 21. It simply clears the advancement bar so I’m back to the start of lvl 20.

By David 7 months ago

Unable to advance, stuck on level 16...also cannot close the app

By Jeff 8 months ago

After over a year of being on level 23 I finally advanced to level 24 but it just started over in level 23 again but then I was able to get to level 24 again a lot faster but again it just started over again at level 23? Very frustrating!

By Jackson Reid 9 months ago

The travel won’t work and it just comes up with force close and it still dosnt work

By Shane 9 months ago

I cannot close the app once I have opened it. I have to restart my phone

By Liram Cohen 10 months ago

Hi, When I’m trying to get in to “shop” it’s log out from the app. Are you familiar with this issue? Thank you, Liram

By Uv 1 year ago

My game crashes every time I try to open the shop. I deleted and installed the app but the problem still happens.

By Amir 1 year ago

Crash every time I try to get to the shop

By Hamza 1 year ago

Your game is amazing,but I can’t travel and I’ve done everything I can.it’s not working,y’all have to fix this or else am uninstalling it’s soo annoying

By kenny simpson 1 year ago

I have been stuck on the same spot on level 30 for like a year and a half it does not move no matter how many tricks I do.

By JET Tanner 1 year ago

I have been stuck on level 23 with 1/2 a bar for over a year. How do I complete the level to get more gear?

By Rozza 1 year ago

When I try to travel it says it is unable to synchronise time correctly?? I have tried force stoppingand restarting my phone so many times

By Daniel Ugrinich 1 year ago

Sincronization error. Game is stuck on the point break. Won’t allow me to change to other breaks.

By Paul 1 year ago

I have it on apple and it’s not allowing me to change locations. Says there is an issues with times and i need to force stop it but I don’t know how. I’ve tried restarting my phone many times in two days

By Paul 1 year ago

By Jack 1 year ago

Same as jessie

By Jesse Davidson 1 year ago

When I try to travel it says true surf is unable to synchronize it's time correctly

By Andy 1 year ago

"True surf requires one or more Google play services that are not currently available. Please contact the developer for assistance." How do I fix this issue?

By James Zakour 2 years ago

It let's me play but it says contact developer that it needs another app. Nothing works in community

Common dislikes about True Surf app

- You have to restart all missions when you exit the app.

- The 5-minute “perfect storm” feature cuts off when the user exits the app.

- Customer service is bad and doesn't seem to care about its users.

- It is difficult to level up and get clams in-game.

- The recent update changed how you can travel to various spots, limiting the ability to play frequently.

Have a Problem with True Surf? Report Issue

Common True Surf Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot True Surf app on iOS and Android devices. Solve all True Surf app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

True Surf iPhone Issues and Solutions

True Surf iOS app crashes, not working, errors
True Surf iOS app network issues
True Surf on iOS has black/white screen

True Surf Android App Issues and Solutions

True Surf has errors/crashing/not working
True Surf server network connectivity issues
True Surf has black screen

True Surf iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever True Surf app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix True Surf app crashes or not working on Iphone (iOS):

Close and restart the True Surf app on iPhone
Update True Surf app to the Latest Version for iOS
Uninstall and reinstall True Surf iPhone app
Update your iPhone to the latest iOS version

Fix True Surf on iPhone unable to connect to server/internet connection issues::

To resolve True Surf network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix True Surf black/white screen (blank screen) on iPhone:

Follow the True Surf iOS app troubleshooting guide Here →

True Surf Android App Issues and Solutions

Fix True Surf not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent True Surf app issues:

Force Stop the True Surf App
1. On android, goto "Settings" » click True Surf app. » click "Force Stop".

Update True Surf to the latest version on PlayStore

Clear True Surf App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "True Surf app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch True Surf.

Fix True Surf unable to contact server/ True Surf internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click True Surf » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got True Surf » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch True Surf on android.

Solve True Surf black/white screens issue on Android:

Follow the True Surf android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at True Axis, developers of True Surf.

100% Contact Match

Developer: True Axis

E-Mail: [email protected]

Website: Visit True Surf Website

About this app

Perfect Storm (monthly) is a monthly subscription service that enables you unlimited activations of Perfect Storms at all surf spots in True Surf. True Surf launches with 21 of the world's greatest surf breaks driven by True Axis' real world physics simulation engine and powered by live Surfline weather forecasts. Perfect Storm Monthly cost 2. 99 USD/month (or local equivalent) and will be charged on your iTunes Account after purchase and when the subscription renews monthly. Frequent Flyer (monthly) is a monthly subscription service that enables you unlimited travel to all surf spots in True Surf. A huge part of surfing is about chasing the perfect wave and True Surf comes jam-packed with the world's best. Frequent Flyer Monthly cost 2. 99 USD/month (or local equivalent) and will be charged on your iTunes Account after purchase and when the subscription renews monthly. Start surfing performing tricks, spine-twisting maneuvers and massive wipeouts to build up your reputation and advance your career, unlocking travel, perfect storms, and gear to purchase. True Surf is powered by real time surf forecasting data from Surfline (experts in marine weather forecasting). Perfect Storms provide a boost to live surf conditions and each activation lasts for 5 minutes. Level up to travel the world chasing classic reef breaks with hollow barrels at Pipe in Hawaii, Cloudbreak, Fiji to rolling 'power-curve' breaks at Bells Beach, Australia. True Surf comes with six characters to choose from around the world. Power up by initiating 'Perfect Storms' at your favorite surf breaks. Look out for new apparel arrivals from many of the world's leading surf brands. Subscriptions may be managed by the user and auto-renewal may be turned off by going to users iTunes account settings after purchase. Test your skills via LIVE WSL competitions and compete against other players from around the world to see if you have what it takes to become a world champ! Payment will be charged to iTunes Account at confirmation of purchase.