Contact True Surf

Contact True Surf Support

Published by on 2024-02-08

About: THE WORLD'S MOST AUTHENTIC SURFING GAME True Surf launches with 21 of the
world's greatest surf breaks driven by True Axis' real world physics simulation
engine and powered by live Surfline weather forecasts. REAL TIME
CONTROLS Realistic touch based physics enable complete control of your surfer in
real time.

How to Contact True Surf Customer Service/Support

True Surf Contact Information

Listed below are our top recommendations on how to get in contact with True Surf. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact True Surf. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of True Axis

100% Contact Match

Developer: True Axis

E-Mail: [email protected]

Website: Visit True Surf Website

Privacy & Terms:

Reported Issues: 5 Comments

3.8 out of 5

By Daniel booth

1 year ago

My phone broke had to get a new one l, it won’t let me get back into my account! It started s new account can someone plz help me get back into my original account I’ve put a lot into it really don’t want to loose it,

By Lance Jackson

1 year ago

The most recent Maresias event?🤷‍♂️ So everyone who spent their hard earned clams on entering the event at the various levels, then got a perfect 20 point heat. Therefore placing first equal in the event overall. Gets no clams back as reward!! 🤷‍♂️🤦🏻‍♂️😵‍💫😓😭😭 What’s that all about? When you get top 12% at trials level, you get 75 clams. Etc etc through the levels. But if you come 1st equal with a perfect 20, you get nothing!! 😵‍💫🤷‍♂️🤦🏻‍♂️I got s perfect 20 at the bottom 3 levels up to local series. No rewards! I’m disgusted tbh! Been saving up clams for almost a year to get a new board! I want my clams back! That or give everyone the rewards they should have gotten. But still haven’t! 🤷‍♂️ Refund everyones clams. Or gove them the rewards they deserve. It’s not out fault the game has glitched. Feel ripped off. Please resolve! 🙏🏻😊

By brawlten

Impossible to get new boards without emptying your wallet

I’ve been playing this game for awhile now and loved it, I even bought clams and got the sci-fi. I changed accounts since I got a new phone and still haven’t been able to get my 30 dollar refund or the sci-fi back into my game; customer service is really bad and seems like they don’t care at all about its users. I’ve been waiting for almost 2 months for their reply. I’ve been trying to level up and get clams in-game, but it’s proven impossible since I’ve been level 20 for almost a month now, consistently playing. I can’t imagine how much longer the next level is going to take for a measly 2000 clams. Most boards are 35,000+ clams. Something needs to change. and someone from true axis needs to reply to me, this is ridiculous and I don’t know why I invested in this game in the first place. Treating your customers poorly isn’t ideal for a good business, and I feel that true axis has scammed me for my money.

By Pixelmarc

Travel update is destroying an amazing app

Your iOS surfing game is quite literally the most fun and responsive surfing game I’ve played. I love it. However, your recent update changing how I can travel to various spots limits that ability which also has had the effect of limiting how frequently I play. Perhaps this is potentially a way to get me to buy tokens or whatnot to monetize the experience. However, what I would offer is that for this user, it is costing you your repeat engagement. I travel constantly for work, and play this on my weekly flights, waiting at airport or countless other bite size chunks of time as a way to unwind etc. I do very much love the game... and hope that this recent change isn’t permanent. It takes away from the game. I had played long enough to have scaled to a level 18... I used my points won to play constantly at my favorite waves... now I am running low on travel points and not playing because I can’t jump to the places as easily / frequently as I did previously. It’s a bummer...

By Tgfore

Please fix

This game, when it’s working, is hands down the best Surfing game on IOS. The live conditions and physics are amazing and accurate for the most part. I have no issue with player progression and cost of In-app-purchases seems fair. This is the only reason I am giving 2 stars instead of 1. My issue is solely with the ads. Not the ads themselves, but the timing and inability to resume playing make this game very frustrating. When surfing during conditions as they normally are, I may see an ad every 10-15 waves. I am fully aware of how the logistics of how ad revenue works, however, when activating perfect storm I get one or two waves before having to watch an ad. I would happily watch this ad or skip it (I have done both) but when returning to the game it becomes unresponsive and my only option is to hard close the app, losing my perfect storm and wasting the power up. I have stopped purchasing power ups for this reason. If fixed, I would happily give five stars

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