Contact True Surf Support

I’ve been playing this game for awhile now and loved it, I even bought clams and got the sci-fi. I changed accounts since I got a new phone and still haven’t been able to get my 30 dollar refund or the sci-fi back into my game; customer service is really bad and seems like they don’t care at all about its users. I’ve been waiting for almost 2 months for their reply. I’ve been trying to level up and get clams in-game, but it’s proven impossible since I’ve been level 20 for almost a month now, consistently playing. I can’t imagine how much longer the next level is going to take for a measly 2000 clams. Most boards are 35,000+ clams. Something needs to change. and someone from true axis needs to reply to me, this is ridiculous and I don’t know why I invested in this game in the first place. Treating your customers poorly isn’t ideal for a good business, and I feel that true axis has scammed me for my money.

Your iOS surfing game is quite literally the most fun and responsive surfing game I’ve played. I love it. However, your recent update changing how I can travel to various spots limits that ability which also has had the effect of limiting how frequently I play. Perhaps this is potentially a way to get me to buy tokens or whatnot to monetize the experience. However, what I would offer is that for this user, it is costing you your repeat engagement. I travel constantly for work, and play this on my weekly flights, waiting at airport or countless other bite size chunks of time as a way to unwind etc. I do very much love the game... and hope that this recent change isn’t permanent. It takes away from the game. I had played long enough to have scaled to a level 18... I used my points won to play constantly at my favorite waves... now I am running low on travel points and not playing because I can’t jump to the places as easily / frequently as I did previously. It’s a bummer...

This game, when it’s working, is hands down the best Surfing game on IOS. The live conditions and physics are amazing and accurate for the most part. I have no issue with player progression and cost of In-app-purchases seems fair. This is the only reason I am giving 2 stars instead of 1. My issue is solely with the ads. Not the ads themselves, but the timing and inability to resume playing make this game very frustrating. When surfing during conditions as they normally are, I may see an ad every 10-15 waves. I am fully aware of how the logistics of how ad revenue works, however, when activating perfect storm I get one or two waves before having to watch an ad. I would happily watch this ad or skip it (I have done both) but when returning to the game it becomes unresponsive and my only option is to hard close the app, losing my perfect storm and wasting the power up. I have stopped purchasing power ups for this reason. If fixed, I would happily give five stars