Contact NFHS Rules Support

by JMurph46256

I am a licensed official in multiple sports, and a member of NFHS Officials. Had my books here last year. Nothing changed with my NFHS or State Association login, and now I have no books. Used the contact us section to report issue multiple times, still no books. Not even an email back to let me know they are aware. I have a paper copy of the books that comes with my license, but no access in the app.

If the rule books are sent to publishing in a word processing/PDF document (as all publishers have done for two decades), what expense is truly incurred by giving access to officials, or anyone with a genuine interest in learning the rules? Aren’t the rules edited by a committee of members? Are there really any royalties or copyrights to be paid? Why then does the organization charge for the privilege of referencing their rules?

It’s one thing to not support your app, but failing to support the officials, coaches, players and fans that want to know, coach, and play by the rules, goes against the mission statement of the organization. Perhaps that should be changed to, “To make money through fees, dues, and subscriptions while inspiring participants to make nothing, be ignorant, and all while being a good sport about it.” This makes me wonder where the $25,000 my state alone sends to the NFHS every year for officials’ memberships alone, is actually being spent.

by Evancraig22

I purchased the soccer rule book in 2018. I didn’t realize it would only last one year (subscription) and then I wouldn’t be able to access it... oh well, I don’t like that I can’t look at the ‘old’ rule book, but I can see the need to continue generating revenue but that isn’t my main problem.

When I access the app currently it shows that I have the 20-21 soccer rule book in my library (even though I didn’t re-up my subscription) so I thought maybe they stopped the subscribing model and just made it a ‘one time purchase’ and my previous purchase had given me access! Sweet, right! NOPE. I can’t actually open either the rule or case book. Also, I go to ‘buy’ the books again to have access, but I can’t because it thinks I already have them...

Thus, in the end, I don’t have much good to say about this app. It worked well for the first month and handful of times I used it in 2018, but been a brick since... I see they are continuing to update the app, but they are missing some major bug fixes

by T001z

I used this app for a few years and have paid for the digital version of the books for over 10 years on various platforms. In the last year, my books show up but I cannot open them and now they show up as if they need to be downloaded. When I click to download, nothing happens.

Support is a joke. When you fill out the “contact us” form within the app it tells you they will get back to you between 8-4pm on business days but no one ever gets back to you. I have filled out the form multiple times, never gotten a response and the problem persists (even with a new phone).

I won't even get into the philosophical discussion of whether we should have to pay for the digital version once we have purchased the print edition - but as a 25-year official buying rule books every year (twice) gets old and frustrating when I am just throwing away the money for the digital version.