BackUp Cube app not working? crashes or has problems?

BackUp Cube Status

Last Updated on 2022-04-07 by Jianwen Kang

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Common BackUp Cube Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot BackUp Cube app on iOS and Android devices. Solve all BackUp Cube app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

BackUp Cube iPhone Issues and Solutions

BackUp Cube iOS app crashes, not working, errors
BackUp Cube iOS app network issues
BackUp Cube on iOS has black/white screen

BackUp Cube Android App Issues and Solutions

BackUp Cube has errors/crashing/not working
BackUp Cube server network connectivity issues
BackUp Cube has black screen

BackUp Cube iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever BackUp Cube app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix BackUp Cube app crashes or not working on Iphone (iOS):

Close and restart the BackUp Cube app on iPhone
Update BackUp Cube app to the Latest Version for iOS
Uninstall and reinstall BackUp Cube iPhone app
Update your iPhone to the latest iOS version

Fix BackUp Cube on iPhone unable to connect to server/internet connection issues::

To resolve BackUp Cube network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix BackUp Cube black/white screen (blank screen) on iPhone:

Follow the BackUp Cube iOS app troubleshooting guide Here →

BackUp Cube Android App Issues and Solutions

Fix BackUp Cube not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent BackUp Cube app issues:

Force Stop the BackUp Cube App
1. On android, goto "Settings" » click BackUp Cube app. » click "Force Stop".

Update BackUp Cube to the latest version on PlayStore

Clear BackUp Cube App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "BackUp Cube app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch BackUp Cube.

Fix BackUp Cube unable to contact server/ BackUp Cube internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click BackUp Cube » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got BackUp Cube » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch BackUp Cube on android.

Solve BackUp Cube black/white screens issue on Android:

Follow the BackUp Cube android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Jianwen Kang, developers of BackUp Cube.

About this app

BackUpCube works with hardware together, it’s like the USB flash drive with standard USB & iOS lightning duo connectors. When the hardware connects to PC/Mac, it will be a standard USB flash drive. The BackUp Cube App is a strong file manager on iOS device. Storage, manage and exchange files between iOS and Windows/Mac - without Internet connection and cables. And when connect it to iPhone/iPad, the hardware will expand the storage space for iOS device. • Play video/audio on the flash drive directly on iOS device. • File management operation such as copy, delete, share etc.