Contact Toybox Support
Company Name: Toybox Labs, INC
About: Welcome to Toybox! The most innovative way for children to create their own
toys.
Toybox is a 3D printer and companion app that allows kids to find toys
and print them at the push of a button.
Toybox Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Toybox Labs, INC
Verified email ✔✔
E-Mail: make.your.toys@gmail.com
Website: 🌍 Visit Toybox Website
Privacy Policy: https://www.make.toys/privacy-policy
Developer: Toybox Labs
5 Most reported problems 😔💔
We have tried everything including the suggestions from your support team and we cannot get this Comet printer to connect to the WIFI. I am computer tech and know my way around this kind of thing and I have tried everything with no success. Either we need more help from your team, or we will be returning this and getting a different brand printer. We specifically bought your brand because all the videos show it is easy to connect to WIFI since this is for a child, and we don't want to have to mess with it all the time.
We bought a 3d printer and when it prints and is finishing it shakes and makes a loud noise. Is this normal? We have reset it and recalibrated it a few times.
0 for 2
by JPR4384
This product is definitely five star fun, but the fun part has been short lived. The first printer stopped working after two days despite hours of calibration and trouble shooting. The company had quick and excellent customer service and was able to send out a new machine. The new machine arrived today, and the power connection in the back was broken. I’m waiting on a response now. Hopefully they are able to send out another fully functional device. Third times a charm?
The app mostly works well. Some pages crash when trying to view “collections”. Toybox, please send a consistently working machine, this wasn’t cheap!
Do not purchase
by Jenna P. Rodgers
Well, my printer worked for the first 6 months of having it. Then it started having problems. And now, after having it for less then a year I can not print anything!!!! The worst costumer service too!! I asked them for help on fixing the printer and they gave me the generic response of reset it or calibrate it. WHICH I HAVE DONE BOTH!!! Then they offer me a free roll of printer food to help!!!!! THAT WONT FIX MY PRINTER!! Also, you can only return it within the first 6 months!!!!! DO NOT PURCHASE UNLESS YOU KNOW HOW TO PROPERLY FIX A 3D PRINTER WHEN IT BREAKS FOR THE 1,000th TIME
Bought it for Christmas
by PhD Travel
Very disappointed. I should have returned it when I bought it. I bought it two months ago, just gave it to my kids for Christmas though.
Very disappointed. The app is bad, after you print one sample the printer keeps loading errors for the second printout. It seems that it cant handle multiple jobs in the same day.
Also the app, seriously? Keeps crashing or you cant go nowhere when you try the custom section.
Another worthless purchase, go out there, get a regular cheap 3D printer without all this branding, you will be paying less and able to print multiple jobs in a row.
One ⭐️ rating for app and one ⭐️ rating for printer!!
Also, all of the sudden Im looking at the reviews and 50% of them were made on the same day all for 5 stars ratings? Seems weird to me, probably tampered.
Have a Problem with Toybox: 3D Print your own toys? Report Issue
Why should I report an Issue with Toybox: 3D Print your own toys?
- Pulling issues faced by users like you is a good way to draw attention of Toybox: 3D Print your own toys to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Toybox: 3D Print your own toys customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Toybox: 3D Print your own toys.
