Jitsi Meet app not working? crashes or has problems?

Jitsi Meet Status

Last Updated on 2024-09-17 by 8x8, Inc.

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34 User reports:
App has problems

User reports 34

⚠️ Most reported problems ⚠️

Not working

35.3%

26.5%

Connection

23.5%

Crashes

11.8%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Jitsi Meet Problems 😠👌🔥

- Screen share is not supported in the mobile app yet

- Too many times participants would show up with no audio or no video or both

- Doesn’t cut the mustard

- Received a notification that a third party had joined the call

- No support available on the Jitsi site

Have a Problem with Jitsi Meet? Report Issue

Common Jitsi Meet Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Jitsi Meet app on iOS and Android devices. Solve all Jitsi Meet app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Jitsi Meet iPhone Issues and Solutions

Jitsi Meet iOS app crashes, not working, errors
Jitsi Meet iOS app network issues
Jitsi Meet on iOS has black/white screen

Jitsi Meet Android App Issues and Solutions

Jitsi Meet has errors/crashing/not working
Jitsi Meet server network connectivity issues
Jitsi Meet has black screen

Jitsi Meet iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Jitsi Meet app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Jitsi Meet app crashes or not working on Iphone (iOS):

Close and restart the Jitsi Meet app on iPhone
Update Jitsi Meet app to the Latest Version for iOS
Uninstall and reinstall Jitsi Meet iPhone app
Update your iPhone to the latest iOS version

Fix Jitsi Meet on iPhone unable to connect to server/internet connection issues::

To resolve Jitsi Meet network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Jitsi Meet black/white screen (blank screen) on iPhone:

Follow the Jitsi Meet iOS app troubleshooting guide Here →

Jitsi Meet Android App Issues and Solutions

Fix Jitsi Meet not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Jitsi Meet app issues:

Force Stop the Jitsi Meet App
1. On android, goto "Settings" » click Jitsi Meet app. » click "Force Stop".

Update Jitsi Meet to the latest version on PlayStore

Clear Jitsi Meet App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Jitsi Meet app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Jitsi Meet.

Fix Jitsi Meet unable to contact server/ Jitsi Meet internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Jitsi Meet » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Jitsi Meet » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Jitsi Meet on android.

Solve Jitsi Meet black/white screens issue on Android:

Follow the Jitsi Meet android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 8x8, Inc., developers of Jitsi Meet.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Jitsi Meet Website

Privacy Policy: https://jitsi.org/meet/privacy

Developer: 8x8, Inc

About this app

Server power and bandwidth are the only limiting factors. * Lock-protected rooms: Control the access to your conferences with a password. * High quality: Audio and video are delivered with the clarity and richness of Opus and VP8. * Web browser ready: No downloads are required of your friends to join the conversation. Instant video conferences, efficiently adapting to your scale. * Unlimited users: There are no artificial restrictions on the number of users or conference participants. Jitsi Meet lets you stay in touch with all your teams, be they family, friends, or colleagues. Simply share your conference URL with others to get started. * 100% open source: Powered by awesome communities from all over the world. Jitsi Meet works directly within their browsers as well. And your friends at Atlassian. * Invite by pretty URLs: You can meet at the easy to remember of your choice instead of joining the hard to remember rooms with seemingly random sequences of numbers and letters in their names.