Contact OmniGraffle 3 Support

by Dougxpagani

They don't even give you a single sample document to play around with... such a weird pointless mode to the app. Why let you download it without paying in the first place? I would love to be able to assess this without getting trapped in a trial that converts to a $60 annualized charge but nope, I'll assess something else. From the reviews, seems like the user-hostility for trials is protecting me from a frustratingly buggy & undersupported application...

by RogerJr

Same application, same frustrations, same bugs as the other versions going back to 1.0. Clearly this application has never been rewritten, as identical bugs and frustrations have been carried forward. Objects are difficult to select, hard to move around, occasionally it’s unresponsive to taps and drags, and performance is laggy as the number of objects grows, even on an iPad Pro with M1. Sometimes your changes are saved, sometimes they’re not – I just now returned to my documents to find that my saved drawing was a much earlier version, and all of my work since that point was lost. Well, Omni Group, I’ve lost my work with your application for the last time. It doesn’t help that it is published by the greediest company on the App Store except maybe Apple themselves. There’s absolutely no way that this application is worth the extreme price! Stay away from this app, and while you’re at it, the rest of the software from this developer isn’t so great either.

by Jonjohnar

I’ve grumbled through Omnigroup’s bait-and-switch “upgrades” for years now, but have stuck with them because OmniGraffle was the best alternative I’d found for my needs—“was” being the key word here. This version is barely usable on my 2020 iPad Pro. The user interface is infuriating—drawing connecting lines resizes shapes instead, deleting selected objects requires some twisted secret series of gestures, gestures to pan/move/select are confounded, tools that are supposed to stay selected randomly revert, and it isn’t uncommon for the undo button to mysteriously stop working when trying to resolve one of the aforementioned snafus. The company has obviously been hearing about these problems for months or longer and is doing nothing to resolve them. This would be frustrating even if the app weren’t so exorbitantly priced. Not sure what is going on in the company, but whatever it is, we can only hope they get it together soon.