Contact Word Cookies Support

by Kaylen Tiggers

After what I saw I wish could rate your game zero stars! So I was just on my phone when got this notification from Word Cookies the notification said and I quote, “ Ya know VIOLIN is one of the answers!” I was not pleased when I saw this notification because you were just randomly giving me the answer just so I could play on your game! That is just down right rude and absolutely dumb. First off I already knew that violin was one of the words but anyways that’s rude that you think giving me the answers will make me play your game. I want to find the answers out myself not get notification from your game just randomly giving me the answers! I was very disappointed when I saw this notification because I love this game so much it’s really but as I said before giving me one the answers is just mean. I know I might be overreacting but when I saw this notification I was very shocked and angry because I’ve never played a game that gave me the answers! Another thing to is the ads they are so annoying once I complete a word an ad pop’s up and it’s very frustrating because the ads are so long. I hope you never show a notification like that again but other than the things I said the game is great.

by Arliena

Edit: I wrote the review below a couple of years ago. I rarely open Word Cookies anymore (see review) but today I decided to give it another shot. Nothing has been done to improve the app, the glitches, or the experience for the players who purchased the ad-free version. What’s more, the hint icons now flash at you incessantly while you are playing in an attempt to get you to use your saved hints. It’s distracting and annoying. I paid for the ad-free version a couple of years ago and used to love playing this game. I could choose to watch ads to earn extra points for hints and that’s gone now. The daily spin for points is obviously now set to rarely earn you anything more than 10 points and half the time I watch an ad for an extra spin the app freezes and I have to relaunch and lose the spin. It’s clear the developers have gotten greedy and want to force players to use all their saved up points and then push them to buy more. It’s the world we live in I guess. Too bad, because for a long while Word Cookies seemed like it was run by a few of the decent guys. No longer. I won’t recommend this to friends anymore.

by Bunnyrancher

I have played this game for a few years now and enjoy it. I have a large vocabulary and this game challenges it and I have picked up new words. Fun. Over the course of this year, they have decreased the coins you can accumulate from watching ads. Actually, the extra coin feature disappeared completely. Ok, I understand. They want you to spend real money to get their coins to play, which I will never do. Also, the wheel spin for each day is rigged to stop only on 10 or 15, with the occasional free hint thrown in. Designers, if you're going to do that, reconfigure the wheel with the numbers you're willing to give out and stop frustrating your hopeful customers. One last thing, which another customer mentioned, is that when trying to collect coins after watching an ad, the screen frequently freezes and no coins are awarded. You have to get out of the app and clear it from your screen to be able to access the game again. And, of course, you lose the coins you worked for by completing the daily puzzle. I haven't kept close accounting because it's only a game and I have time but not money in it, but I know the game owes me well over 2000 coins. I have contacted the managers who have sent me 200 coins over a month ago but I haven't been able to get them to load to my app. I'll have to try again. With all that said, it's an enjoyable game and I play it frequently, but be aware of the downfalls of this game because it will spike your frustration levels.