Contact Cookie Jam Blast Support

by IBexxx0825

I can’t watch ads for the 5 extra moves or extra lives. I can’t make purchases due to it saying purchase failed before I can even press buy. There’s no cookies to collect, just a never ending tournament that keeps repeating items to collect. It seems like the game’s stuck on a loop and it seems every update just introduces a new bug. I had an issue with my fair tickets and customer service was great and said all the tickets I collected would be there after the latest update but that never happened, the fair ticket issue was fixed but I lost out on hundreds if not a thousand tickets. Not a big deal but with all the other issues it makes this game an absolute nightmare to play. Their other game Cookie jam has no issues whatsoever but there isn’t 2x speed as an option so I can’t play it because it’s so SLOW. Please address these major issues and update the game ASAP. Can’t you do a hot fix like video games do? Also the rewards for leveling up your recipes should be more than just unlimited life or 2x score. Unlimited power ups should be a reward as well.

by 🙈🙊👽

I love this game and did not mind paying for coins; but when I recently bought some coins the game froze and I did not receive the coins I purchased. I was charged and sent an email to their customer service; at first I got a response asking for my gamer ID and a description of the issue. I sent all the information over and received another email stating they now needed screenshots of my receipt to prove I was charged. No problem sent that over and waited. Afterwords the asked for a screenshot of my gamer ID; which I sent at the beginning. I sent it over again & received a response stating they needed my Facebook ID; which in the screenshot I sent you could clearly see I did not have it linked. Since I no longer use Facebook and had them respond stating unless I had one they could not help me get the coins I never received but paid for. I was done after that and feel it's crazy I need to create and link Facebook just to get the coins I never got. It should have been stated from the beginning instead of the back & forth just to be dismissed.

by Ubu19

This is one of my favorite games I use to pass my time. Being on level 1300 I can now confidently share just a few consistent frustrations. First is the daily wheel. This wheel has a visual glitch that prevents you from landing on anything meaningful. It seems preset to land on useless tickets. (See below) Yes, I actually did a bit of an experiment and kept track of what item I would hit the button on and 9/10 times regardless it would land on tickets. This wheel is the ONLY way to gain coins or boosters.

The useless tickets: The photo of what you can purchase with said tickets includes a pastry bag, a useful booster. Unfortunately, this is not the case. Never once has there been an option to buy anything that helps with direct game play like a spoon, or pastry bag etc. The only options are baking items. Now, I don’t do the whole baking aspect bc I don’t see the benefit to my game play. So the tickets are pointless unless you want to partake of the baking portion. I understand I can earn hot air type balloons from ‘baking’ but outside that it is pointless.

I appreciate this is clearly a built in function to force ppl to buy boosters and coins & boost the developers revenues. But If you are going to provide a daily wheel make it fair and random not fixed.