lululemon Studio Reviews

by STLSchube

Just received my Mirror after an already bumpy order/communication interaction with the company. The “white glove” delivery and set up was just two guys from a robo delivery company who didn’t know anything about the product (in fact mentioned they’d order Tonal) and did not stick around to make sure everything was up and running. Oh, and apparently the accessories we paid $200 for are delivered separately, so no idea when they’ll show up. Enter the real problem: my sound is garbage. It’s muffled to the point you can’t hear what the instructors are even saying. I’ve spent the last 1.5 hours troubleshooting and talking to 2 different Mirror reps. My videos of the issue are being sent to engineering, and probably another appointment will be needed for someone to come “fix the soundbox.” For this price and their brand integrity, Lululemon should be doing a much better job. We may be on the path to returning. Who knows, might try Tonal instead.

by Ihatehellofresh

The mirror itself is pretty cool. However, it takes me 10 minutes to connect every time, and if I’ve only got 15 to 20 minutes then I’ve eliminated half or more of my work out just for stupid connectivity issues. I have other Wi-Fi connected devices like Sonos where I have no problems so I think it is something with the mirror itself. I’ve decided to return the mirror because I’m only using two types of classes out of the huge variety offered, and I’d hoped my husband would use the boxing or some of the other workouts but he’s just not into it. I’d hoped to also use the yoga classes but they feel too much like “gym yoga” classes, don’t have anything beyond beginner (even if they’re listed as more advanced, they’re still pretty basic), and there are other less expensive apps with better classes. The last reason I’m giving it only two stars is because the customer service is nonexistent. I’ve been trying for three days to set up a return within my 30 day trial. Every time I’ve called the automated message says they’re too busy taking other calls and to email instead. I’ve sent two or three emails and still not heard back. Mirror, I’m very disappointed- get on the ball and hire some more people!

by Sarah28467

I was so excited to get the Mirror around Thanksgiving. Loved using it. Was even more excited to get an Apple Watch, the plan all along, so I could track my HR while exercising. I should have read the reviews on here, it seems that folks have been unable to get heart rate monitors to connect effectively to the mirror for months! Shocking this hasn’t been addressed. I’ve done every step listed online, contacted support several times, and have been unable to get somebody on the phone for >10 days.
The crux of the issue, is connectivity between the Apple Watch goes through lululemonStudio to the mirror. It works somewhat well until my phone goes on sleep/lock mode. Then it disconnects. Leads me to believe it’s an app issue.
I am so supportive of this business and love the idea of this product, but find it pretty frustrating they’ve known for months individuals have a hard time connecting HR monitors that this hasn’t been addressed well enough yet.

by Tina300000

First I have to start by saying I love lululemonStudio app and I love this product. Like, love love. The only thing that I dislike and would love to see fixed is the Apple Watch heart rate monitor connectivity. Most of the time it’s slow to connect and then disconnects mid work out. If there’s something I need to do to prevent that from happening on on my end, please let me know. If there something that you can do on your end to prevent it from disconnecting, please do so. If I don’t notice the disconnection, whole workouts can go by without any heart rate tracking. When I review the results for work out, I can clearly see where the Apple Watch heart rate monitor disconnected, not giving me credit for either moving and/or towards caloric burn. It’s a first world problem, minor irritant, but would make us a five star app if it were fixed. I can’t fathom wearing the heart rate monitor that came with the mirror when I’m wearing one on my wrist.

by EngineerMan

Overall I love the mirror, and the quality of classes. There is a ton of variety and working through the phone app to find something and have it play through the mirror is seamless.

What I am annoyed by is it’s Apple Watch Integration when it comes to heart monitoring. I don’t know if it is related to an overloaded Bluetooth receiver if you are using headphones and the watch, or if the watch portion of lululemonStudio still needs work. Essentially what will occur that once you start a work out the heart rate will start showing, but after several minutes it will drop off the Mirror. Sometimes it will come back intermittently, other times it won’t.

I have found in this situation that the only way to keep the watch app pulling the heart rate is to keep interacting with the watch to minimize standby. It works, but is not optimal to keep messing with the watch app while working out.

Only other option is to use the included chest strap which is uncomfortable and unfortunately doesn’t fit all. Don’t really want to buy a different monitor so I hope this issue can be addressed.

Otherwise, I love the mirror.

by Wantmetoo

First off, the mirror is a great workout aid! I love the idea! Having guided workout classes on demand is fantastic. I’m happy with my purchase.

However, there is room for improvement with lululemonStudio and overall integration.

#1 gripe - why do I need to select my Apple Watch as my heartrate monitor on every workout? It’s the only heartrate monitor I’ve ever connected. The Mirror should attempt to connect to the Apple Watch for heartrate monitoring as my default without any user interaction.

#2 gripe - stuttering during a class…my wifi is fine, there are no connection issues…buffering should not be a thing on a 15 minute workout. Not sure if it’s a backend capacity issue or what…but workout videos need to run smoothly.

#3 gripe - not really a gripe…more of a feature request. Let’s add some AI to Mirror. I have 3 workouts I’ve started doing on a fairly regular basis. When I launch lululemonStudio lets have it say ‘Hi user…it’s Wednesday - should I launch your 15 minute arms workout with Gerren?’ Reduce the amount of time I need to spend getting going with my workouts.

That’s it…overall, great product. Few kinks to iron out though. Thanks!

by Jpd Jpdes

Love the mirror and app, has helped our family stay in shape during covid, probably will never go back to the gym.

App is constantly improving, so when you buy into it, it continues to improve.

Hoping to give some feedback to what would be nice features to see

1. Add Multiple classes to one session
I love going from a workout to a yoga/stretching pr meditation class. But ending a session, then diggin through lululemonStudio to find the next class breaks the cycle.

Would love to see ability to add multiple to classes to a session, and it autoplays from one to the next so experience is seamless.

2. Music continues after class
When you complete a class, the music stops, you then rate the class in lululemonStudio before the homescreen appears.

It would be nice to have an option for the music continue at the end of class, especially after a yoga class when you may just want to hang a little longer than the session.

3. Screen sleep
lululemonStudio forces you to rate a class when completing, or else the mirror screen turns on. Would be nice for the screen to auto turn off after a session regardless of input from the user

by Erin5287

I LOVE the mirror. It’s like being in a fitness class by yourself but with the motivation of others with you. The instructors are very great at virtual teaching and keep you engaged and really make you break a sweat.

With that said, I don’t like how you get credit for total cal on Apple Watch versus kCal. I personally don’t want to cheat and want to know how much kCal I’m burning towards my activity goal versus total calories. So, I have to disconnect my Apple Watch/ heart rate from the mirror and track it manually with starting a workout on the watch instead of mirror doing it for me. I know other devices (Norditrack, Peleton) separate kCal from total cal so were a bit behind the curve here. Hoping they will be able to do this soon so I can reload lululemonStudio on my watch! Since I have found a workaround, I would say this doesn’t have an effect on how much I ultimately love the mirror!

by Stay Away From Update?

Hands down, it’s the best fitness purchase I’ve made in awhile. There are a ton of classes to choose at all hours live or on demand. The instructors that I’ve worked with are really knowledgeable on putting together respectable workouts.

Now the minor annoyances. Sometimes my heart rate won’t show up on the mirror, but it’s showing on my phone. During the workouts the banner that pops up will cover the instructor sometimes during a key part of the workout such as when they are explaining proper technique- wish that could be moved to the top. I still appreciate the sentiment just wish it wasn’t impeding my view especially when I’m huffing through a difficult workout. Also, there are times when the music doesn’t play despite being set in lululemonStudio . Basically, it would be great if we could customize the screen and less glitches.

by Mook😔🐄love

My original review on the Mirror in August 2020:

So many days I was sitting in my house and I would see the commercial. The commercial is just the beginning. I have had the mirror a little over a month now and I'm in love!! Living in South GA, it's constantly hot 10 out of the 12 months a year. With the Mirror, I can get a quality workout with amazing instructors without feeling sticky from all the humidity outside from walking to my car to go inside a gym. The ability to pick your own music, take the mirror on the go, and so many varieties of classes of different time lengths is amazing! You will not regret this purchase. Purchase today, you will be glad you did :)

Update: Did not think I would love using an app everyday to work out after getting so used to the Mirror in my house. When I went out of town for work in September, I did not have to worry about trying to find workout classes at a gym near me or figure out gym hours(something I would have had to do in the past). I woke up in the hotel, turned on lululemonStudio and got to work. This was just an awesome bonus. With the ability to preload workouts, I don’t have to worry if I don’t have a great internet connection because the class will be ready to rock when I am. Since my original review, they have added more features. Would rate it more stars if I could!!!

by Marvinruven

I purchased the Mirror last March 2020, and set my expectations to commit to the 30 day trial as I was not sure if I would be motivated. Let me tell you that was not the case. I was not expecting to have to wait a month to get the actual mirror but to my surprise they made all the workouts available on their app and waived the subscription for the first month until I received the actual mirror. From the start lululemonStudio showed me how many offerings and certified instructors they had! I was also able to steam it to my TV which gave me a preview for full screen, which helped me get the most of my workouts. Before I knew it 4 weeks had passed and I was fully engaged with the classes and motivating instructors. My partner even got motivated and started to use lululemonStudio and was also hooked! We finally received the mirror in late April and it's even better than what we thought it would be. Now with the full Mirror experience, we are so excited to continue the classes and follow our progress on the screen. It is the perfect motivator in the morning when you see yourself on the mirror and see your improvements. This is the best investment we made for ourselves during quarantine and can't wait to see more from the mirror! Adding on loving the new updates the recently made with the community mirror and friend finder!

by Tmm876

I have owned The Mirror since July 2020, and I can honestly say this is the best home equipment I have ever purchased. My background in exercise involved Crossfit and Strenth and Conditioning workouts. I don't miss the $125/month gym payments and being constricted to class times. The Mirror allows me to work out on my schedule, the Expert class intensity (Cardio, Strength, Boxing) is hard enough for those with the above listed background. I also love exploring new classes such as Barre and Yoga (those I very much do on the Beginner level). Mediation was used to help me while working from home. Their technical assistance group answers questions promptly, and also love have The Mirror as a beautiful mirror for my room. I'm so happy I bought it!

by Vizslayogi

We love the mirror - my entire family uses it and the variety of workouts is such that you can do something each day. We love the instructors and how easy lululemonStudio makes it to find a class that fits your needs for a particular workout.

My only complaint about lululemonStudio is it’s interaction with Apple Activity. While workouts on The Mirror are recorded by Activity, they are not categorized, meaning they show up in your total exercise but not as a specific type of workout. For example, if I do 30 minutes of Yoga, Activity will note 30 minutes of exercise but not a Yoga workout. I know this can be done because other apps do it. I would love to be able to see the specific workout as I assess my activity at days end.

by MylyjohnMLJ

I'm a southern girl who moved up north and struggled getting out to the gym. I tried pushing myself in workouts and got nowhere. It didn't take much thinking to pull the trigger on this one. I bought the mirror and never looked back. I'm getting the same gym feel in my workouts Whether I take a Live or a recorded session. I love the variety. I love the choice of intensity levels. I love that I can even do multiple workouts. I don't have to push myself in one long intense session if I don't have time. I bought my mirror before the phone app was added. I travel a lot for work and have to admit that is really a game changer for me. I just turned 60 and happy I have the Mirror to get me back in shape.

by Kizzyj012

I should be a world class athlete for the equipment that I've owned, sadly I'm not! I might become one though as the Mirror has inspired me, not only with its functionality and variety of classes to keep me motivated, but it is a darned nice mirror when not in use (unlike my Treadmill that became a clothes horse!). As if that isn't enough, the customer service is truly the best!

I was fortunate to be able to purchase a used' mirror; before purchasing it I wanted to make sure that it worked and that I could transfer ownership. Carla assisted me and went in to great detail of the pros and cons of buying used (no warranty as it was from a third party, etc). I took the plunge and Carla was there every step of the process, she initiated contact just to confirm all was well after I got it home and set up.

I can honestly say buy one!!!

by NicoleInAZ

I absolutely LOVE the Mirror! I have tried classes, like Barre, that I would not normally go to but having so many fitness options with the Mirror let's me experience them all. With so many fitness level options and length of workouts, it fits into my schedule. I wasn't sure if my husband would use it when we made the purchase but now he uses regularly and also loves it. The Mirror customer service has been outstanding too. We purchased the Mirror in one state knowing we were moving out-of-state and once we moved, we were able to schedule the delivery and have it delivered with the help of customer service, specifically Morgan! Very attentive, responsive and helpful! The delivery and set-up personnel were on time and communicated with me as they stated they would. It has been amazing all-around, the Mirror and what it offers but also the staff - customer service and delivery. Highly recommend!!

by Ewa O.

I purchased the MIRROR at the start of the pandemic and to this day it has been a lifesaver. Being born with arthrogryposis, a physical disability, confining me to a wheelchair, movement and exercise are critical to my wellbeing! When the gyms shut down and I was unable to attend Zumba classes, I made the decision to purchase the MIRROR. I love the ability to be able to take both live and on demand classes at my own luxury, without having to depend on a ride to and from the gym and a timed schedule. The MIRROR is an entire community and both the instructors and users consistently motivate each other to achieve our goals! With the MIRROR, I began meditating (something I thought I'd NEVER get into), but it really creates the perfect zen for me, whether it's a 5 minute or 15 minute class. I also really enjoy the face-off competitions because it makes me push even harder! I'm glad to be part of such an energetic, fun, motivating community! My motto has always been "what's your excuse?" and thanks to the MIRROR, there are no excuses to not get a workout in. Can't wait to see what the future holds!

by Transplant07

Every positive part of the gym/class workout, but without the needing to leave the house, or other people actually sweating on me. The classes are many and varied and you'd never have to do the same thing twice. I love the ability to change the music (I LOVE that- a major annoyance at the gym) and you feel that shared spirit of working out with others even when you're doing a recorded class (with 200 other people). The sound is great, the visuals are great, the Mirror looks great when it's not being used as well... or is used to check out how great you look in your jeans now. This is the only piece of workout equipment i've brought into my home that I don't think i'm ever going to regret... I just love it! And they're even adding new features and workout buddies... i probably won't use, but I think it's great for the product. I'm very, very happy I made this purchase. Excellent value! Oh- added bonus, you can try all the classes you never would have paid for, AND you can look really stupid trying to do latin dance or something and NO ONE KNOWS... :)

by Frances1612!

"I received my MIRROR over a week ago and must say......I am in love with this thing!! I have not used my treadmill or stationary bike since it was installed. I love the flexibility of using this at any time of the day or night. I can find a video or live class and do not even have to leave the luxury of my home. If I am feeling a bit silly trying a new work out or just cannot keep up with the cardio at hand, nobody can see me.....except me. This alone makes we want to try the new workouts even more. The membership dues monthly are comparable and in some cases less than the cost of external gym dues. Externally you lose the flexibility of your personal/work schedule and you become limited to only what they offer at very precise times......plus the limits of a gyms operational hours. With the MIRROR all of this goes away completely. It is so very easy, convenient, exciting, fun and above that it's affordable! Thank you MIRROR for this fantastic home fitness option! Looking forward to sharing my results as well as getting my friends excited about getting their own!! BOOM! Let's Do This!"

by MinnieBSK

For as long as I can remember, I have always belonged to a gym. I have always gravitated towards a variety of exercise classes (yoga, cardio, strength, barre, stretching, balance, meditation). I enjoy the expertise, knowledge and energies that different instructors bring to class!! Fast forward to 2020 - the year of the pandemic - and gyms/fitness studios closed. When I decided to purchase a piece of equipment for a home gym, I did a lot of research. The MIRROR seemed to offer me the "variety" in classes that I longed for and have been accustomed to. I have only had the MIRROR for 3 days and I'm hooked!!! Classes such as Meditation, Barre, Restoration Yoga were sometimes offered at my former fitness studio but did not always work with my schedule and timing. Now I can take these classes whenever it fits in my life (selecting previously "aired" or the "live" classes) and in the privacy of my own safe home. Our lives and times have changed....having a home gym is not only the future but it is the NOW. If we have learned something from the pandemic...it is that we all need to self-care!! The MIRROR is one way to help you achieve this in your life.

by Tumblebee76

I love the Mirror workouts! Especially the yoga workouts. However my heart rate monitor or my Apple Watch (depending on what I’m using that day) constantly loses connection with lululemonStudio during a workout. So I have to stop my workout and reconnect it several times. Also on multiple occasions the sound (both the music and the instructor) will completely go to mute. Once again I have to stop my workout to adjust the sound back to where I had it. If these bugs could be fixed I would totally give it a 5 star rating.

by GEHATX

While I absolutely love the mirror itself and the classes and instructors, I find myself battling lululemonStudio . The navigation design is not intuitive and I feel there are easy and obvious improvements that could be made. Why are my bookmarked classes not just a selection for classes? I have to filter on class type and then select my bookmarked? Furthermore, i’m fortunate to have an Apple Watch. If you do not, you have to use the mirror heart rate band which is not meant for women...placing a chest heart rate band on while also wearing a sports bra is a hassle and uncomfortable. If I was rating the physical mirror, the classes, and instructors I would give 5 stars. But rating lululemonStudio I feel generous to leave 3 stars.

by Emma_ATL

The mirror itself is fantastic. I had similar challenges with the delivery but my rating solely reflects lululemonStudio . While everything paired great and setup was easy, it doesn’t record your capture your actual workouts in your Apple Watch activities (though you get ‘credit’ for your exercise and move rings. Not really the end of the world but for such a premium priced product, something so simple should be table stakes. There are free exercise on demand apps out there (shout out to FitOn) that do this so again, should be a given.

by Medawp

We just got our mirror and while only have a couple workouts done, my wife and I are very pleased. Mirror is well made, app is easy to use. One thing that would great to have is workout calendar, right now you can add live classes to you calendar but having a native calendar where you can schedule classes out for the week would be useful. I like to spend a few minutes once a week scheduling out the following weeks workouts. That way I don't have to think about what I’m doing that day it’s already decided.

Small nit of ours, maybe we will get it in a software update later on. Overall very happy with purchase and recommend it

by KalyRN

We just got our mirror and have already enjoyed several workouts. I like how the personal trainers make it a family experience giving directions to the parents and children! We are loving it! The only thing I wish lululemonStudio included was an area to track progress like weight loss, calorie goals, and nutrition plans. I use another app for nutrition tracking, but it would be nice to see those stats in the mirror. I definitely recommend this product! Especially for those with busy schedules and not a lot of extra time to make it to the local gym.

by Mandy Heat

I love my mirror. Good app. Great workouts! My whole family is using it. One suggestion— I’d love to see the workout stats sync automatically with the Apple Health app. Several other platforms do this and it’s really nice to have that info for tracking move calories.

by FitMommaTay

I just moved to a very cold state... from Texas.. and needed something I could commit to without risking the weather with my two little kids around. This was the perfect answer. Previously I was only doing bootcamp/HIIT style classes, which I still like to take, but the Mirror has really opened up the fitness doors for me. I LOVE the dance and boxing classes. They go by so fast! I love that my kids see me work out. I especially love it takes up zero room and looks like a mirror when not in use. I could go on and on... so glad to own this! My only wish would be that I wish an immediate 10-15min stretch followed up after live classes (as opposed to having to wait another half hour).

by CaitlinVT14

I purchased the Mirror in July (actually, financed it at 0% interest, couldn’t pass that up!), and haven’t looked back. I love it - so much so that I’ve cancelled my gym membership and workout solely at home. My husband who was supportive of the purchase, but said he wouldn’t use it because it ‘wasn’t his thing’, has also since become hooked.

It’s sleek, convenient the instructors are great and I love that I can pick from 15 min to 60 min classes, depending on my schedule on that given day. If you’ve been contemplating purchasing the Mirror, my advice is take the leap! It’s so worth it!

by Sandy Kate

I love my Mirror. I’ve had it a few months now and they continue to add to lululemonStudio experience to make it better, now with more options to share your workouts. Live classes are fun, great content on demand. Quality of the barre classes is on par with any studio I’ve gone to (I did over 100 at Pure Barre plus many at Dailey Method) and the instructors are motivating and easy to follow. Not to mention it’s at home, low footprint, and classes are in 15, 30, 45 or 60 minute increments- so no excuses!

by La Beaute Pure De Coco, LLC

I cannot say enough good things about The Mirror, being able to see yourself during workouts has been an absolute game changer.

Originally I thought it would be awkward and weird, but it motivates me to want to work out harder and longer because I’m seeing muscles develop I’ve never seen before.

I used countless weight loss and workout apps (from big names) but found it hard to commit to.

The trainers are professional, fun, personable (they talk back to you on IG and reshare your post workouts if you tag them) which is also motivating.

I’ve never been one to look forward to working out, but this machine and the trainers are changing the game.

My clothes fit better than ever and I’ve only had The Mirror since December 23, 2019.

Highly recommend for your overall health—this is absolutely a worth while investment.

by Missykm12

In the beginning the technical issue I was having was actually because I missed a simple step, but Customer Support helped me correct everything! I LOVE MY MIRROR!! The great selection of workout options and the even greater selection of skill level of classes are the reasons I’m extremely pleased! The instructors are engaging and motivating! Love that anyone in my household can open a class that fits their schedule at any given time! Having the Mirror has made us a “No Excuse” household!!!

by KSC1970

I love my Mirror and lululemonStudio ! The variety and quality of the classes is wonderful. The instructors are positive, motivating and knowledgeable. The customer service is amazing! I’ve emailed in questions and had responses within hours AND a couple of times they’ve even followed up 24 hours later to see if I had any additional al questions and if their email answered my original question. I don’t know another company that does that! Love my mirror and love the company!

by JA412

Love my Mirror, it makes me want to work out all day if I had the time. Love all the classes, instructors, and the whole idea of it. So cool that i can do a live class if I want to and even book a personal trainer (that’s is an extra cost though) No rushing to a gym or yoga studio , before or after work it’s all right there in my house, and there are 15 minute workouts to 60 minutes and even meditation (which is awesome ) The instructors are great , they explain and demonstrate what to do they motivate you, and there are tons of classes to choose from. Definitely worth the money in my opinion, if you are on the fence about it , try it you will love it!! Thank you Mirror!!!!