Contact Figma Support
Published by Figma Inc. on 2024-01-22 About: Keep your designs mobile with the Figma app.
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How to Contact Figma Customer Service/Support
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Developer: Apps to Learn Design
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Reported Issues: 3 Comments
By Joweezie
Upsetting
I’ve never been more upset with an app. Why does my Apple Pencil work perfectly on other apps, but this one is SO BUGGY. Sometimes it will let me drag a shape with the pencil, then it will completely ignore the pencil as if it doesn’t exist. THEN it will not let me type into the shape or sticky. Even the pen tool doesn’t work, it just makes a bunch of random marks?!? The most infuriating. Would have been better for this app to not exist than bring my hopes up about working on my iPad.
By gonobeanoe
Figma Dark Patterns
This is just a comment on Figma as a company. But their model is shady, and it’s clear why they’ve made so much money. They trick designers to not know that any invited editor gets billed to their account. $15 each. Even if the other has a pro account. This means if you have a pro account, and the invited person also has a pro account. You still get charged $15 the minute they can edit your file. This is not collaborative and makes me question the real “game changing” collaboration model they claim to offer. They’ve limited the free experience, which is fine. But to be shady to paying Figma users is messed up. Be more transparent, and fix your business model. You have enough money to do so after the $20 Billion dollar purchase from Adobe.
By rachichyo
“prototype too big”
The whole point of me downloading this app on my phone was so I could see how my prototype of a mobile app would look on my phone. I thought it would be easier to gauge if my font sizes/weights look fine when viewing it on an actual mobile device rather than my mac. And it was. Nine frames and a few animations later I get a message saying that I can no longer view the prototype on my phone because the file is too big. Seriously? After only 9 frames? I don’t know if this is a bug or not but the app is pretty much useless to me now since I do all the actual work on my mac. So that was disappointing.
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